Note: The job is a remote job and is open to candidates in USA. Retell AI is reimagining the call center with cutting-edge voice AI, and they are seeking a Senior Product Designer who combines deep UX thinking with strong UI taste. This role involves owning the product experience end-to-end, shaping user interactions with AI voice agents, and influencing product direction through thoughtful design solutions.
Responsibilities
- Own the product experience end-to-end, from early concepts and PRDs to polished, shipped features used by real customers in high-stakes, real-time scenarios
- Shape how users interact with AI voice agents, turning complex technical workflows into clear, intuitive, and human experiences
- Work directly with engineers and founders to define, refine, and ship features, ensuring design intent and quality carry through to production
- Be the voice of the user: conduct customer interviews, gather feedback, and translate real pain points into thoughtful design solutions
- Proactively raise the UX bar by identifying friction, inconsistencies, and opportunities across the product
- Build and evolve Retell's design system, setting standards for consistency, scalability, and craftsmanship as the product and team grow
- Influence product direction through design, contributing strong opinions, clear rationale, and taste-driven decisions
Skills
- 6+ years of experience as a Product Designer working on shipped products
- Deep UX skills: information architecture, interaction design, user flows, complex workflow simplification, and user research
- Strong visual/UI sensibility with clear attention to hierarchy, clarity, and polish
- A strong portfolio that shows your design process and thinking, not just final pixels
- Detail-oriented and care deeply about consistency and craft
- Comfortable operating in a fast-moving startup environment with ambiguity
- Enjoy owning problems end-to-end rather than working within a narrow design scope
- Bonus: experience designing for developer tools, APIs, dashboards, or real-time systems
Company Overview