Note: The job is a remote job and is open to candidates in USA. Humana is a leading U.S. healthcare company committed to helping people achieve lifelong well-being. As a Senior Product Designer – Benefits Servicing, you will shape the end-to-end medical benefits experience, creating intuitive designs that enhance member engagement and satisfaction.
Responsibilities
- Design and deliver end-to-end user experiences for Humana’s medical benefits products and services, ensuring solutions are human-centered and aligned with business objectives
- Collaborate with product, engineering, marketing, analytics, and research partners to identify opportunities and develop innovative solutions that address key member needs
- Utilize user research, usability testing, analytics, and member feedback to inform design decisions and continually improve experiences
- Create user flows, wireframes, prototypes, and high-fidelity designs that effectively communicate and validate design concepts
- Advocate for accessibility, inclusivity, and design best practices across all medical benefits experiences
- Partner with other Product and Design teams to ensure consistency and cohesion throughout the member journey
- Present design recommendations and rationale to stakeholders, incorporating feedback and building alignment across teams
- Contribute to a culture of collaboration, experimentation, learning, and continuous improvement within the design organization
- Support and contribute to design systems, pattern libraries, and scalable design standards
Skills
- Bachelor's degree in Human-Computer Interaction or a related field, or equivalent practical experience
- 5+ years of experience in product design, with a portfolio demonstrating impactful digital product outcomes
- Experience designing complex user experiences and end-to-end customer journeys, preferably within healthcare, insurance, or similarly regulated industries
- Strong expertise in user-centered design, interaction design, information architecture, and visual design
- Proficiency with modern design and prototyping tools, including Figma
- Solid understanding of user research methodologies and the ability to translate insights into effective design solutions
- Experience collaborating effectively with cross-functional teams including product management, engineering, research, and business stakeholders
- Strong communication, presentation, storytelling, and stakeholder management skills
- Ability to balance strategic thinking with hands-on design execution
- Demonstrated success using design to improve business and customer outcomes, such as member satisfaction, engagement, retention, or operational efficiency
- Experience designing healthcare, medical benefits, insurance, or other regulated-industry products and services
- Knowledge of accessibility standards and inclusive design principles, particularly for older adults and diverse populations
- Strong organizational and prioritization skills with the ability to manage multiple initiatives in a fast-paced environment
- Experience contributing to or maintaining design systems, pattern libraries, and scalable UX standards
- Experience facilitating design workshops, stakeholder alignment sessions, or collaborative design activities
- Familiarity with data-informed design practices and experimentation methodologies
Benefits
- Humana provides medical, dental and vision benefits
- 401(k) retirement savings plan
- Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- Short-term and long-term disability
- Life insurance
- Bonus incentive plan
- Occasional travel to Humana's offices for training or meetings may be required
Company Overview