Note: The job is a remote job and is open to candidates in USA. Medallion is a leading provider operations platform focused on improving healthcare operations and patient care. As a Senior Product Designer, you will own high-impact problem spaces and collaborate with various teams to design workflows that leverage automation and AI, enhancing clarity and trust in healthcare operations.
Responsibilities
- Partner with Product, Engineering, Operations, Customer Success, and Sales to clarify the customer problem, business goal, user workflow, technical constraints, and success metrics before jumping to solutions
- Design end-to-end workflows for healthcare operations, including intake, routing, task management, provider actions, admin review, exception handling, and decision support
- Create experiences that help users understand what the system did, why it happened, what needs review, and what action to take next
- Stay close to Engineering through build and QA to ensure the shipped product matches the intended experience across states, edge cases, permissions, errors, and interaction details
- Contribute patterns for common workflow needs like queues, task lists, status tracking, bulk actions, review flows, alerts, audit trails, and data confidence
- Use clear artifacts, prototypes, tradeoff framing, and direct communication to align stakeholders, make decisions, and keep high-impact work moving
Skills
- 5 to 7+ years of product design experience, ideally in B2B SaaS, workflow products, internal tools, healthcare operations, automation, or complex operational environments
- A portfolio showing strong product judgment, workflow simplification, systems thinking, and shipped outcomes
- Strong craft across information architecture, interaction design, visual hierarchy, usability, and production-quality execution
- Ability to connect design work to customer and business outcomes such as adoption, retention, trust, efficiency, accuracy, or reduced support burden
- Technical curiosity and fluency, with the ability to reason through workflow logic, automation behavior, system constraints, and implementation tradeoffs with Engineering
- Clear, direct communication that aligns the Team and stakeholders quickly
Benefits
- Medallion offers equity and benefits as part of the total compensation package.
Company Overview
Medallion automates credentialing, enrollment, onboarding, and compliance to streamline healthcare network operations. It was founded in 2020, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://medallion.co.