Note: The job is a remote job and is open to candidates in USA. Mercury is building a complete finance stack for startups. As a Partner Operations Change Management Strategist, you will manage relationships with banking partners, streamline workflows, and support product launches, ensuring efficient collaboration between teams and partners.
Responsibilities
- Own, mature, expand, and operate our existing change management processes with internal teams and our product and banking partners
- Support day-to-day relationship management with Mercury’s bank partners related to new feature and product launches
- Help build the knowledge base for how our partnerships work and a framework for our internal teams to support new feature development
- Onboard and train Mercury employees on any external tools or dashboards they need to work with partners
- Work with risk and compliance to create reporting and feedback processes that can scale alongside product development
- Work with engineering and product to launch features and grow existing programs
- Work with marketing to track changes and deliver roadmaps to external stakeholders
- Get exposure to a ton of teams at Mercury - working with everyone from Audit to Legal
- Help our partnerships team strategically grow Mercury’s network of financial relationships and deepen already existing programs
Skills
- Have 7+ years of experience in financial services or banking operations, with at least 3 years supporting bank partnerships
- Feel confident building relationships and being the operational go-to for change requests related to our bank partners
- Have strong organizational skills and an eye for detail
- Be highly collaborative and innately tuned in to partner expectations
- Hold a high-quality bar for your work and those around you
- Consistently exercise empathy
- Stay calm and collected while working on ten things at once
- Exercise creativity while working within difficult constraints
- Have a strong product sense and technical inclination to liaise with internal and external teams
- Communicate ideas clearly across teams
- Be comfortable owning time-sensitive reporting deliverables and deadlines, and working seamlessly with internal contributors to exceed the expectations of our banking partners
- Be motivated to leverage tools and processes to automate as much of your job as possible
Benefits
- The total rewards package at Mercury includes base salary, equity, and benefits.
- New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
Company Overview