Note: The job is a remote job and is open to candidates in USA. Princess Cruises is the world’s leading international premium cruise line and tour company, seeking a Senior Specialist, Media Projects to design and deliver multimedia learning solutions. This role involves creating engaging content that enhances employee development and communication within the contact center organization.
Responsibilities
- Lead the end-to-end design, development, and delivery of advanced multimedia content (instructional videos, eLearning modules, interactive PDFs) aligned with contact center learning and engagement goals
- Partner with training and professional development leadership to define multimedia learning strategies that support business goals, improve agent performance, and align with adult learning principles and modern design trends
- Own the full production cycle of high-impact video content, from scripting and storyboarding to filming and editing. Ensuring professional polish, brand consistency, and instructional value
- Create and publish SCORM-compliant eLearning content using platforms, such as Articulate 360. Optimize courses for user experience and analytics
- Serve as the go-to media expert for training team, contact center leadership, and business units to consult on the best multimedia approaches for training and communication initiatives
- Develop and maintain a scalable, organized repository of digital learning assets. Audit, update and retire content proactively to ensure accuracy, relevance, and engagement over time
- Evaluate effectiveness of multimedia content through usage metrics, learner feedback, and performance impact. Continuously improve content based on data insights, industry best practices, and learner needs
Skills
- Bachelor's degree in Instructional Design, Digital Media, Communications, Education Technology, or a related field
- Equivalent experience with a strong portfolio of multimedia content will also be considered
- Proven ability to influence stakeholders across departments
- High level of creativity, visual storytelling, and attention to brand standards
- Exceptional project management, prioritization, and time management skills
- Familiarity with LMS and content versioning workflows
- Excellent verbal and written communication skills with the ability to translate technical language
- 5-7 years of experience in multimedia content development, instructional design, or digital training. Ideally within a customer service or content center environment
- Demonstrated experience designing and deploying multimedia training at scale across large, diverse teams
- Proven track record of leading content strategy initiatives and improving learning outcomes
- Experience collaborating with business leaders, SMEs, and training managers to influence training programs and communication strategy
- Deep expertise in multimedia instructional design and digital content strategy
- Mastery of media production tools: Video: Adobe Premier Pro, After Effects, Camtasia; eLearning: Articulate Storyline, Rise, Adobe Captivate; Design: Adobe Illustrator, Photoshop, Canva; Audio: Audacity, Adobe Audition (or similar)
- Strong understanding of contact center operations, customer service principles, and performance drivers
- ATD, Articulate, PMP certifications are a plus
Benefits
- Cruise and Travel Privileges for You and Your Family
- Health Benefits
- 401(k)
- Employee Stock Purchase Plan
- Training & Professional Development
- Tuition & Professional Certification Reimbursement
- Rewards & Incentives
Company Overview