Note: The job is a remote job and is open to candidates in USA. Customer.io is a platform that helps companies send automated communications effectively. They are seeking a Senior Manager, Data Science & Analytics to lead their internal data science and analytics function, partnering with various departments to drive business decisions through data-driven insights.
Responsibilities
- Lead and develop a team of Data Scientists and Analysts supporting Product, Marketing, Sales, and Customer Experience
- Lead behavioral analytics, customer segmentation, experimentation, and product measurement efforts, helping teams understand customer behavior, evaluate product performance, and prioritize roadmap investments
- Develop and maintain revenue forecasts, churn models, customer health scores, and account or opportunity scoring models used across the business
- Partner with our data engineering team to manage our internal agentic data analytics platform, Smarty, supporting self-serve data access and analytics
- Define standards and best practices for analytics and data science, and refine operational frameworks to drive efficiency and scale across the team
Skills
- 7+ years of experience in Data Science, Analytics, Product Analytics, or a related quantitative field, including experience leading and developing high-performing teams
- Strong expertise in experimentation, forecasting, statistical analysis, and product or business analytics
- Advanced SQL skills and proficiency with Python or similar analytical tools
- Experience defining metrics, measurement frameworks, and analytical approaches that support product, growth, and business decision-making
- Demonstrated ability to partner with senior leaders, influence strategy, and communicate complex findings clearly to technical and non-technical audiences
- Comfortable balancing strategic leadership with hands-on analytical work when needed
- Experience working with modern analytics platforms and data warehouses, including Snowflake, dbt, and product analytics tools
- Based in the Americas, remote-friendly
- Experience in B2B SaaS, PLG, or subscription-based businesses
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- A professional development budget
Company Overview
Customer.io enables users to send newsletters to selected segments of customers using their website data. It was founded in 2012, and is headquartered in Portland, Oregon, USA, with a workforce of 201-500 employees. Its website is https://customer.io.Company H1B Sponsorship
Customer.io has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.