Note: The job is a remote job and is open to candidates in USA. Super.com is a tech company focused on maximizing the lives of its customers and employees. They are seeking a Senior Fraud Investigator to protect the integrity and safety of their financial products portfolio by executing fraud and risk operations across the customer lifecycle and collaborating with cross-functional teams to develop scalable fraud controls.
Responsibilities
- Execute operational risk and fraud review workflows across financial products, including identity verification investigations, account risk handling, and escalations tied to Super.com Card, Cash Advance, and related flows
- Perform manual investigations into suspicious behavior, application fraud, account misuse, identity-related risk, negative balance scenarios, chargeback-related abuse, and other loss events affecting financial products, while actioning customer’s accounts
- Monitor fraud, KYC, and operational dashboards to identify trends, exceptions, emerging threats, and opportunities for faster response
- Support the development and refinement of operational procedures, playbooks, and controls that improve consistency, auditability, and decision quality across the Financial Products risk operation
- Partner with Product, Engineering, Data, Compliance, Operations, and vendor partners to improve controls, close gaps, and operationalize process changes
- Help define and improve risk reporting for leadership, including fraud visibility, key KPIs, and product-level operational health metrics
- Identify root causes behind fraud loss, friction, or operational failure and recommend process, policy, tooling, or workflow improvements
- Support escalation handling and response frameworks by helping document incident severity, ownership, and next steps across teams
Skills
- 3+ years of relevant experience in fraud operations, financial crime investigations, risk and payment fraud operations, KYC, and/or trust and safety within fintech, ecommerce, payments, or other high-risk transactional environments
- Strong working knowledge of fraud prevention concepts, operational risk controls, KYC and identity verification workflows, and case investigation practices
- Strong analytical thinking and attention to detail, with the ability to assess risk signals and investigate complex cases effectively
- Ability to investigate complex cases with good judgment, strong attention to detail, and a high sense of ownership
- Strong written and verbal communication skills, including the ability to explain risk decisions clearly and collaborate across teams
- Ability to operate effectively in a fast-moving, ambiguous, cross-functional environment with shifting priorities
- Exposure to SQL, BI tools (e.g., Looker, Tableau, PowerBI), or experience partnering closely with analytics teams to support fraud and operational investigations
- Experience using operational risk, fraud prevention, or identity verification tools within fintech or payments environments is a plus
- Familiarity with card, deposit account, or cash advance products and their associated fraud and operational risks
- Relevant certifications such as CFE, CPFPP, or related credentials
- Experience building, improving, or documenting operational processes, controls, or SOPs is a strong plus
Benefits
- Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms.
- Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.
- Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things.
- Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan.
- Comprehensive Compensation: Competitive salary, equity options, annual bonus, retirement matching, and top-tier benefits packages.
- Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.
Company Overview
Super.com is a saving app that empowers users to spend less, save more, and build credit. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://www.super.com.