Note: The job is a remote job and is open to candidates in USA. Jack Henry is a technology company focused on redefining financial services for community banks and credit unions. The Senior Network Support Engineer will oversee and enhance the company's network infrastructure, troubleshoot connectivity issues, and collaborate with teams to ensure secure and reliable network services.
Responsibilities
- Assist in maintaining and deploying multi-vendor high-availability network solutions to support enterprise and data centers environments, ensuring compliance with financial industry regulations and security standards
- Configure and maintain network devices such as routers, switches, Wireless Controllers (eg Cisco, Arista)
- Support the implementation of network protocols such BGP, EIGRP, OSPF, MPLS, L3 VPNs, VxLAN, DMVPNs etc
- Maintain and leverage network automation scripts using Python, Ansible to safely execute changes to production network devices
- Provide support for the Wireless Environment across all Jack Henry locations
- Collaborate with cross-functional teams, including Security, Systems, and Operations, to deliver reliable and secure network services
- Utilize existing SOPs to execute disaster recovery and business continuity exercises
- Participate in capacity planning and network expansion projects, ensuring scalability and future proofing of the infrastructure to meet the growing needs of banks and credit unions
- Create and maintain detailed network documentation, including diagrams, configurations, and operational procedures
- Regularly troubleshoot, resolve network issues
- Participate in on-call rotation with other members of the team
- Providing guidance to junior engineers and support staff
- Stay current with emerging networking technologies and recommend improvements to enhance performance and reduce operational risk
- May perform other duties as assigned
Skills
- At least 7 years of experience as a network engineer within a large enterprise environment
- Expertise in Layer 2/Layer 3 networking protocols, including VLANs, STP, BGP, OSPF, MPLS
- Hands-on experience CLOS architecture (eg. Cisco ACI, Arista, Spine/leaf)
- Familiarity with real-time telemetry, analytics, and automation for enterprise, campus, and data center networks using Arista CloudVision
- Experience managing high-capacity core network infrastructure connecting data centers, regional hubs, and cloud environments
- Hands-on experience with network automation and scripting (eg Ansible/Python)
- Familiarity with SD-WAN and cloud networking solutions (eg AWS, Azure, or Google Cloud)
- Familiarity with Cisco ASA and Palo Alto firewalls
- Strong analytical, problem-solving, communication and documentation skills
- Bachelor's degree in computer science, Information Technology
- Cisco CCIE or CCNP
- Datacenter or service provider routing and switching experience
- Experience creating and deploying MOPs in Fintech or Financial Services Sector
Benefits
- Comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally
Company Overview