Note: The job is a remote job and is open to candidates in USA. OPEN Health is a global organization focused on connecting science and technology to drive impact in healthcare. The Senior Director, Outbound Growth will manage the workflow of outbound campaigns, ensuring timely execution while coordinating with various stakeholders to optimize performance.
Responsibilities
- Own the end-to-end workflow from campaign brief to pipeline entry, working with the Associate Manager to ensure every campaign moves through each stage on time and to standard
- Managing the outbound campaign calendar: intake briefs from GCPs and Practice BD, schedule campaigns against capacity and congress cycles, assign workstreams between this role and the Associate Manager, set deadlines, and track progress
- Defining and enforcing the standard campaign workflow: brief intake, targeting and list build (Associate Manager), content and messaging alignment, cadence configuration (Associate Manager), launch, follow-up, and pipeline logging. Document each stage with clear owners, deliverables, and SLAs
- Running weekly operational stand-ups with the Associate Manager, Growth Data & Intelligence, Growth Ops, and outbound leads to review campaign status, surface blockers, reprioritise workstreams, and hold stakeholders accountable to timelines
- Managing dependencies across functions: ensure Data & Intelligence delivers targeting on schedule, Growth Ops completes system configuration on time, Marketing provides content when needed, and the Associate Manager has what they need to execute
- Escalating delays, resourcing conflicts, and quality issues early. Do not let campaigns stall waiting for inputs
- Working with the Associate Manager, maintaining a shared outbound coverage map: which accounts are being worked by GCPs, which, by practice outbound teams, have no active coverage. Use this to direct campaign resources into gaps and prevent conflicting outreach
- Running a regular coordination rhythm with GCPs, Practice BD leads, and practice outbound teams to align on account ownership, campaign timing, and priorities
- Enforcing outbound operating standards across central and practice teams: cadence design principles, data quality requirements, follow-up protocols, and reporting formats. The Associate Manager monitors compliance day to day; this role addresses systemic issues and escalations
- Identifying where outbound effort is duplicated, unfocused, or producing volume without quality, and redirect resources
- Owning the congress campaign timeline: pre-event targeting and list build (Associate Manager), cadence launch (Associate Manager), meeting scheduling, on-site coordination, post-event follow-up, debrief capture, and pipeline logging
- Coordinating inputs from GCPs (account priorities), Practice BD (positioning), and Data & Intelligence (targeting) into a single campaign package delivered on schedule
- Setting meeting density targets and track against them. Ensuring the Associate Manager has post-congress follow-up cadences configured and launched within 24 hours of the event closing
- Running a post-congress retrospective: what launched on time, what slipped, what converted, and what changes for the next event
- Tracking outbound campaign performance with the Associate Manager: launch-on-time rates, data quality scores, activity volume, response rates, pipeline conversion, and attribution
- Delivering regular status reports and performance readouts to the CCO and EGS leadership, covering campaign progress, pipeline contribution, and operational health
- Identifying process bottlenecks, recurring delays, and quality failures across the campaign lifecycle. Implementing fixes with the Associate Manager and track whether they hold
- Defining how the outbound tech stack (Salesforce, LinkedIn Sales Navigator, ZoomInfo, Eva Boot, SalesLoft) connects into an efficient end-to-end workflow. Growth Ops builds what this role specifies; the Associate Manager operates the tools day to day
- Working with the Associate Manager, identify where automation can eliminate manual handoffs, reduce launch delays, and improve data quality between systems
- Mapping the current outbound landscape with the Associate Manager: who is doing what, which campaigns are in flight, where the workflow breaks down. Build relationships with GCPs, Practice BD, practice outbound teams, and Growth Ops. Document the current process and identify the first workflow improvements
- Implementing the standard campaign workflow. Launching the campaign calendar and weekly stand-up rhythm. Running the first congress campaign cycle end to end with the Associate Manager. Pipeline dashboards live and status reporting to leadership
- Increasing campaign throughput without proportional effort. Tightening SLAs across functions. Reducing launch delays and data quality issues. Expanding coordination with practice outbound teams
- Running a disciplined, high-throughput outbound operation where campaigns launch on time, data is clean, pipeline is tracked accurately, and every stakeholder knows the status of their workstreams
Skills
- Bachelor's degree required
- 7+ years in programme management, commercial operations, revenue operations, or growth operations, ideally within life sciences, healthcare services, or professional services
- Proven track record of managing complex, multi-stakeholder operational workflows with clear timelines, deliverables, and accountability
- Strong systems and process orientation: able to build, document, and enforce repeatable workflows across distributed teams
- Experience managing and developing direct reports in an operational context
- Operational fluency with CRM and campaign tools (Salesforce, SalesLoft, ZoomInfo, LinkedIn Sales Navigator, or comparable)
- Comfortable managing dependencies across functions and escalating issues early without waiting for permission
- Strong analytical capability: able to track performance metrics, identify process failures, and implement fixes
- Clear, direct communication. Able to run stand-ups, deliver status reports, and hold senior stakeholders to deadlines without friction
- Experience in life sciences or pharma services preferred but not required; the core competency is operational discipline and programme management, not therapeutic area expertise
Benefits
- Competitive pay, generous paid vacation, holidays and more, across all our locations
- Ongoing training and development opportunities which foster and shape your individual career path
- An active and growing commitment to bettering the communities our employees call home through our Corporate Social Responsibility program
- The opportunity to thrive in a global, collaborative environment while working every day to improve health outcomes and patient wellbeing
- Diverse, inclusive culture that encourages you to bring your whole self to work
Company Overview