Note: The job is a remote job and is open to candidates in USA. Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. They are seeking a Senior DevOps Engineer to serve as the technical liaison between Cloud Operations and Engineering, focusing on the deployment and release infrastructure. The role involves complex problem-solving, debugging, and maintaining high availability of deployment tooling within CI/CD pipelines.
Responsibilities
- Autonomous Problem Solving: Own and resolve complex technical issues within the CI/CD pipeline and cloud infrastructure without escalating to engineering
- First-Response Debugging: Lead investigations into failed upgrades and orders, identifying root causes in Jenkins, GitHub, and Terraform configurations
- Infrastructure Reliability: Maintain and optimize deployment tooling to ensure high availability and seamless release cycles
- Privileged Troubleshooting: Utilize elevated system access to perform deep-level debugging across Windows and Linux environments as well as CI/CD, version control, and cloud orchestration tools
- Process Improvement: Identify recurring failure patterns in the new order and release process, document, and suggest permanent fixes to Engineering via JIRA
Skills
- Approximately 5 years of hands-on experience in DevOps, SRE, or Tooling Engineering
- Deep understanding of AKS, Kubernetes and Argo CD
- Advanced proficiency in Terraform
- Extensive experience with Jenkins pipelines and GitHub
- Strong troubleshooting skills in both Windows and Linux environments via CLI
- Experience managing secrets and sensitive configurations within a high-access environment
- Proficiency in Python, Bash or similar scripting language to automate 'self-healing' scripts for common pipeline failures and enhance/automate common intra-team tasks
- CKA (Certified Kubernetes Administrator) or HashiCorp Terraform Associate
- Familiarity with observability tools (e.g., Prometheus, Grafana, or ELK stack) to preemptively identify upgrade bottlenecks
Company Overview
Avaya is a global leader in enterprise communications, hybrid cloud CCaaS and UC solutions for mission-critical, AI-agnostic workflows. It was founded in 2000, and is headquartered in Morristown, New Jersey, USA, with a workforce of 5001-10000 employees. Its website is http://www.avaya.com.