Note: The job is a remote job and is open to candidates in USA. Wonderlic is a company dedicated to creating a world where everyone finds and thrives in their best job. They are seeking a Senior Customer Success Manager to drive revenue growth through renewals and expansion while ensuring customer satisfaction and loyalty.
Responsibilities
- Proactively identify opportunities within your existing customer base to drive renewals and expansion, meeting and exceeding revenue targets
- Cultivate strong client relationships through strategic conversations that align Wonderlic's solutions with the client's business objectives
- Serve as the primary point of contact for customers, representing their voice to internal teams, and ensuring smooth transitions between Sales and Customer Success
- Conduct business reviews to assess and ensure the value realization of our products and develop tailored action plans to address any issues
- Manage and drive opportunities through the sales cycle, from identifying needs to closing renewals and expansions
- Use customer health monitoring tools to identify and mitigate risks, ensuring a proactive approach to customer success
- Develop and maintain deep knowledge of new and existing product offerings, industry trends, and competitive conditions to provide strategic insights and recommendations
- Introduce new products and features to customers, ensuring they are fully informed of their value and benefits
- Function as a customer advocate within the company, streamlining the customer experience to prevent turnover
- Create feedback loops between customers and product teams to identify and remove barriers to customer adoption
Skills
- 5+ years of SaaS Customer Success or Account Management experience, ideally in HR technology solutions (Recruiting, HCM, LMS, etc.)
- Proven track record of managing a portfolio of accounts, securing renewals, and driving revenue growth through cross-sell and upsell opportunities
- Strong sales acumen, with excellent communication, negotiation, and relationship-building skills with HR and L&D decision-makers
- Analytical skills and the ability to leverage data to guide client conversations and uncover opportunities
- Proactive and collaborative mindset, with the flexibility to thrive in a fast-paced environment
Benefits
- Work from anywhere in the United States
- Four-day work week
- Generous PTO plus a paid company shutdown from 12/24 to 1/1
- Benefits include medical, dental, vision, 401k with matching, paid new parent leave
Company Overview