Note: The job is a remote job and is open to candidates in USA. Hard Rock Digital is focused on becoming the best online sportsbook, casino, and social gaming company in the world. The Senior Coordinator - Casino Operations will manage casino operations, compliance, and incident resolution, ensuring smooth operations and effective communication between teams and vendors.
Responsibilities
- Investigate and resolve escalated casino incidents, managing issues from triage through resolution
- Coordinate across internal teams and external vendors to drive issues to resolution and keep stakeholders informed
- Manage compliance activities across active jurisdictions, including regulatory requests, documentation, vendor obligations, and player protection requirements
- Use AI and scripting to automate repetitive tasks and improve team efficiency
- Identify and escalate third-party platform issues, communicating clearly with internal and external stakeholders
- Create and maintain internal tools, runbooks, and documentation to support consistent operations
- Contribute to and improve the team's knowledge base, enabling faster and more effective problem-solving
Skills
- Experience in iGaming, casino operations, live operations, or another compliance-heavy industry
- A track record of managing complex incidents across multiple teams and vendors, keeping things organized under pressure
- Some hands-on experience with scripting or automation, Python, SQL, or similar; deep expertise isn't required but a genuine comfort level with technical tools is
- Genuine interest in applying AI tools to operational and compliance problems
- Familiarity with Atlassian Jira and Confluence for issue tracking and documentation
- Exceptional written and verbal communication skills, including the ability to translate technical issues for non-technical stakeholders
- Core hours are daytime, with periodic on-call weekend coverage for live incident response
- A high curiosity mindset and drive to continuously improve the systems and processes around you
Benefits
- Competitive pay and benefits
- Flexible vacation allowance
- A hybrid / remote working environment
- Startup culture backed by a secure, global brand
Company Overview
Company H1B Sponsorship