Note: The job is a remote job and is open to candidates in USA. Loftware is a global leader in enterprise labeling and packaging, providing cloud-based solutions for businesses. They are seeking a Senior Cloud Operations Engineer to join their 24x7 Cloud Operations Team, responsible for building, maintaining, and troubleshooting customer environments across various cloud platforms.
Responsibilities
- Own and enhance monitoring, observability, and alerting frameworks across AWS, Azure, and other platforms
- Define SLIs/SLOs and drive continuous reliability improvements
- Architect and maintain scalable, reusable IaC solutions using Terraform, Terragrunt, and Ansible
- Champion automation-first approaches to eliminate manual operational tasks
- Design and enforce cloud security best practices, governance, and compliance standards
- Lead vulnerability assessments and remediation strategies across environments
- Design and implement disaster recovery (DR), backup strategies, and high availability architectures
- Lead incident response, root cause analysis (RCA), and postmortem reviews with actionable improvements
- Partner closely with Engineering, QA, and Product teams to improve system architecture and application performance
- Influence design decisions to enhance scalability, resilience, and operational efficiency
- Design and manage complex networking setups including VPNs, Direct Connect, Transit Gateways, and hybrid connectivity
- Identify bottlenecks and lead initiatives to optimize system performance and cost efficiency
- Mentor junior engineers and contribute to team skill development
- Define and promote best practices across cloud operations
- Participate in and lead on-call rotations
- Act as escalation point for critical incidents and ensure rapid resolution
Skills
- 8+ years of relevant experience in cloud operations, SRE, or infrastructure engineering
- Strong expertise in AWS and/or Azure
- Deep experience with Linux and/or Windows server environments
- Proven experience leading operational initiatives in production environments
- Strong communication skills in English (written and verbal)
- Database: PostgreSQL Microsoft SQL Server
- Scripting: Python, Java, Bash, .NET/C#, Powershell
- IAC and Automation: Terraform, Terragrunt, Ansible, Rundeck, Jenkins
- Cloud networking concepts: VPN, direct connect, transit gateways
- Container Technologies: Docker, Kubernetes
- Cloud-native technologies: RDS, Microservices, Serverless computing
Benefits
- Visa sponsorship is not available for this role.
- Hybrid
- Remote (U.S.-based candidates working EST hours
- We offer comprehensive training to all employees and place an emphasis on employee development.
- We are an equal opportunities employer.
- We invest in our employees to inspire confidence and help everyone realize their full potential.
Company Overview
Loftware is the global market leader in Enterprise Labeling Solutions with more than 5,000 customers in over 100 countries. It was founded in 1986, and is headquartered in Portsmouth, New Hampshire, USA, with a workforce of 501-1000 employees. Its website is http://www.loftware.com.