Note: The job is a remote job and is open to candidates in USA. Kyra is an enterprise influencer marketing platform that collaborates with major brands such as SharkNinja and H&M. They are seeking a Senior Client Solutions Manager to manage a portfolio of large enterprise accounts, focusing on client retention and revenue growth while ensuring efficient collaboration across various teams.
Responsibilities
- You own a portfolio of Kyra's largest enterprise accounts (multi-million-dollar brand partnerships) and you're measured on whether they grow
- You carry an NRR target across your book. You protect it, and you grow it
- You're the trusted strategic partner to senior brand-side stakeholders, not the campaign contact
- You're the connective tissue between Sales, Strategy, Campaigns, Paid, and Product, and you keep them aligned and operating efficiently
- When something drifts (performance, scope, relationship, or margin) you see it two quarters out and fix it before it becomes a problem
- You lead a pod of CSMs and/or Junior CSMs. Their performance and their client work is yours to elevate
- Own client relationships across launches, seasonal campaigns, and always-on programs
- Translate data into clear, actionable plans
- Present performance against KPIs (engagement, EMV, sales lift, affiliate impact) and explain what it means
- You'll be expected to use AI daily to compress reporting, model renewals, prep upsells, and synthesise client data
- Manage timelines, scopes, budgets, and execution across seeding, paid, and integrated campaigns
- Manage renewal timelines. Identify upsell opportunities. Drive Net Revenue Retention
- Forecast performance. Optimise mid-campaign. Apply learnings to the next program
- Keep tracking clean. Watch team capacity. Fix what's inefficient
Skills
- 6+ years in influencer or creator marketing, with real time on large or enterprise accounts
- Hands-on campaign fluency, with genuine command of Meta and TikTok
- A track record of account growth and retention you can quantify, so bring the numbers
- You've been measured against revenue, retention, or NRR before, and you know what moved them
- Direct people-leadership experience. You've run 1:1s, managed workload, and lifted the performance of people you're responsible for
- AI-native. You build AI tools into your daily work for faster execution, sharper insight, and smarter workflows
- You should be commercially sharp, operationally reliable, and able to speak confidently about the revenue impact of the accounts you've managed
Benefits
- Remote-first, so you can work from wherever you do your best work
- Annual Time Off: 25 days PTO + bank holidays, 4 company-wide days off (Kyra Days), 3 wellness days, and paid sick leave each year
- Annual Learning & Development budget to invest in your skills
- Annual bonus scheme to recognise great work
- Healthcare coverage for US-based team members
Company Overview