Note: The job is a remote job and is open to candidates in USA. First American is a company that has been committed to its people since 1889, creating an inclusive and supportive work environment. The Senior Business Systems Analyst will gather requirements, map business processes, and develop proof-of-concept solutions to enhance the CRAFT team's capabilities in AI, automation, and process improvement.
Responsibilities
- Participate in discovery sessions with internal business partners to gather requirements and understand current-state workflows
- Map business processes, document findings, and bring forward observations and recommendations to the engagement lead
- Develop proof-of-concept solutions that validate technical approaches before the CRAFT team moves to full implementation
- Apply AI tools actively in day-to-day work — using them to analyze, draft, research, and build — and bring that literacy to bear when evaluating solution options
- Write and maintain documentation, including process maps, requirements, and POC summaries
- Identify inefficiencies and gaps in existing workflows and surface them with supporting analysis
- Work across engagement types as needed — AI and automation, data and analytics, and process improvement
- Other duties as assigned
Skills
- BS degree or equivalent work experience
- Typically 4–7 years of directly related experience
- Strong analytical and problem-solving skills — you ask questions before drawing conclusions
- Comfortable conducting interviews and working sessions with managers and their teams to gather requirements and map processes
- Active user of AI tools in professional work — beyond basic prompting; you use AI to get real work done
- Clear written and verbal communication skills; able to document complex processes and summarize findings for a non-technical audience
- Ability to manage your own work and deliver reliably across multiple concurrent assignments
- Experience with Cursor or other AI-powered productivity tools preferred
- Familiarity with process mapping, requirements documentation, or business analysis frameworks a plus
- Familiarity with data visualization or BI tools recommended
- Background in financial services, title insurance, or other regulated industries preferred
Benefits
- Medical
- Dental
- Vision
- 401k
- PTO/paid sick leave
- Employee stock purchase plan
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