Note: The job is a remote job and is open to candidates in USA. ServiceTitan is looking for a high-impact, Senior Business Analyst to join their Revenue Solutions Post Sales team. This role focuses on turning ambiguity into clarity and driving operational excellence across post-sales functions by building scalable processes and solutions.
Responsibilities
- Act as a strategic partner to stakeholders by identifying business problems and proactively proposing scalable processes and solutions through the entire customer journey
- Document and analyze current state workflows to proactively develop a point view on areas for improvement through process mapping
- Use and recommend best practices when designing and delivering solutions to improve business process and efficiency in various integrated systems, such as Salesforce, Smartsheet, Salesloft, and Gainsight
- Implement and maintain KPIs to track the effectiveness of new solutions, while using data-driven insights to continuously seek opportunities for innovation to drive ongoing improvements
- Take full ownership of initiatives and projects, including timeline, requirements gathering, stakeholder alignment, testing, launch, and post-launch support
- Able to proactively prioritize work based on impact, urgency, and alignment to business goals—ensuring clarity of focus amidst competing requests and with little direction
- Build strong, trust-based relationships across cross-functional teams by proactively learning their goals, workflows, and pain points—ensuring solutions are tailored to how teams actually operate, not just how processes are designed
- Confidently make decisions using business judgment, data analysis, and input from stakeholders
- Participate in team events during the Software Development Lifecycle (SDLC)
- Develop user stories, use cases, with functional and technical specifications to effectively communicate requirements to developers
- Lead (UAT) to ensure the solution meets the requirements and functions as intended
- Gather user feedback and analyze usage data post-launch to inform future enhancements and updates
- Partner with stakeholders and various leaders to align business roadmap with cross-team capacity and prioritization for system development
- Perform ad-hoc or Business As Usual (BAU) requests from stakeholders
Skills
- 3+ years of related work experience in the following:
- Business operations within SaaS with a strong knowledge of the customer journey
- Demonstrated experience working independently on complex projects with minimal supervision
- Leading business transformation or cross-functional initiatives that delivered measurable outcomes
- Must have strong prioritization skills and experience managing a portfolio of projects and BAU work
- Creating process maps, writing technical user stories, documenting business requirements and running user acceptance tests
- Cross-functional (written & verbal) communication, with the ability to simplify and explain complex problems to stakeholders of all levels and backgrounds
- Ability to effectively prioritize and manage changing priorities, recurring or ongoing tasks and major projects
- Understanding business information to make effective business decisions in areas of expertise
- Understanding of the business to apply knowledge and drive system & process best practices to meet organizational objectives
- Self sufficient self starter, forward and critical thinking, self starting problem solver, and work with little direct supervision
- Salesforce experience is a must with an excellent understanding of best practices and functionality
- Bachelor's in Computer Science, Computer Information Systems, Business Management, Business Administration or a related engineering or business field is favorable but not required
- Gainsight, Salesloft and/or Smartsheet experience preferred
Benefits
- Flexible time off with ample learning and development opportunities to continue growing your career
- Comprehensive onboarding program
- Leadership training for Titans at all levels
- Bonusly, peer-nominated awards, and more
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
- FSA and HSA
- 401k match
- Telehealth options including memberships to One Medical
- Parental leave and support
- Up to $20k in fertility services (i.e. IUI and IVF)
- Surrogacy and adoption reimbursement
- On demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
Company Overview