Note: The job is a remote job and is open to candidates in USA. Decagon is the leading conversational AI platform empowering brands to deliver exceptional customer experiences. The Senior Agent Product Manager will own the AI Agent building process, collaborating with engineering and customers to design product features and define AI roadmaps, while driving real business impact.
Responsibilities
- Collaborating with engineering to design a new product feature
- Writing and testing prompt logic for a specific customer use case
- Working with a customer’s executive team to define their AI roadmap
- Build, Design and optimize Enterprise-quality AI agents in collaboration with customers — understanding their workflows, pain points, and goals
- Embed deeply within strategic customers to understand their business challenges and serve as a strategic advisor to their AI roadmap
- Run tight feedback loops into Engineering — influence feature development based on real customer needs
- Represent Decagon externally — working closely with customers and prospects, participating in key deployments
Skills
- Have 6+ years of relevant experience (e.g., product manager, engagement manager, consultant, founder, etc.)
- Fluent in German with professional experience working and communicating in German-speaking environments
- Deep technical acumen — able to understand and shape AI agent designs
- Strong communication and relationship-building skills
- Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them
- A Computer Science, Engineering, or Math degree — or equivalent technical experience
Benefits
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Daily lunches and snacks in the office to keep you at your best
Company Overview
Decagon provides a conversational AI platform for automating customer support across multiple channels. It was founded in 2023, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://decagon.ai.Company H1B Sponsorship
Decagon has a track record of offering H1B sponsorships, with 9 in 2026, 10 in 2025. Please note that this does not guarantee sponsorship for this specific role.