Note: The job is a remote job and is open to candidates in USA. EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most. The Senior Account Manager leads strategic account relationships, overseeing service delivery quality and identifying opportunities for account growth to enhance client satisfaction and operational efficiency.
Responsibilities
- Own and manage strategic relationships with district-level clients, serving as a trusted advisor and escalation point
- Collaborate with internal teams to execute transportation strategies that align with client needs and EverDriven’s mission
- Analyze account performance data and provide regular reports, insights, and recommendations to improve service delivery
- Drive client retention and expansion by identifying upselling and cross-selling opportunities
- Lead onboarding and implementation of new accounts, ensuring a smooth and successful transition
- Partner with Field Operations to ensure quality standards are met and exceeded
- Serve as the voice of the client internally, collaborating with cross-functional departments to resolve issues and implement solutions
- Monitor service performance and compliance with contract requirements, escalating issues and driving resolution when necessary
- Act as a liaison between transportation providers and EverDriven, maintaining open lines of communication and accountability
- Manage and contribute to continuous improvement initiatives across accounts and operational workflows
- Maintain a deep understanding of client goals, challenges, and regulatory requirements to inform strategic planning
- Ensure alignment with EverDriven’s policies and procedures regarding safety, compliance, and data privacy, including HIPAA requirements
Skills
- Bachelor's degree or equivalent professional experience
- 5+ years of account management or client services experience, preferably in transportation, logistics, education, or related industries
- Proven ability to manage multiple high-value clients and projects simultaneously
- Excellent communication, negotiation, and relationship-building skills
- Strategic thinker with the ability to analyze complex data and present actionable insights
- Proficiency in Microsoft Word, Excel, Outlook, and other relevant tools
- Valid Driver's License with a clean driving record
- Must pass a background check and drug screening as a condition of employment
- Occasional travel required
Benefits
- Medical, Dental, Vision insurance
- Virtual Doctor Visits with $0 Co-Pay
- Life Insurance (company paid)
- Short Term Disability Insurance (company paid)
- Long-Term Disability Insurance (company paid)
- Flexible Time Off (FTO)
- Paid Holidays
- Paid Time to Volunteer
- Flex Spending Account (FSA)
- 401K Plan (with an awesome employer match!)
- Employee Assistance Program
- Employee Discounts Program
Company Overview