Note: The job is a remote job and is open to candidates in USA. ClearFuze Networks, Inc. is a company focused on managed IT services, cloud solutions, and cybersecurity. The Senior Account Manager will manage a portfolio of Tier 1 and Tier 2 accounts, driving retention and upsell opportunities while ensuring an exceptional client experience.
Responsibilities
- Serve as primary point of contact for a portfolio of Tier 1 and Tier 2 accounts
- Develop and execute account plans that drive retention and identify upsell opportunities
- Partner with the vCIO/TAM to prepare and deliver quarterly business reviews (QBRs) for strategic accounts
- Proactively monitor account health indicators including support volume, contract dates, and relationship signals
- Own renewal conversations and negotiate contract expansions within approval thresholds
- Escalate technical issues appropriately and follow through to resolution
- Maintain accurate CRM records, activity logs, and account health scores in HubSpot
- Surface upsell and cross-sell opportunities and coordinate with Sales and the vCIO on larger opportunities
- Mentor Account Managers and provide guidance on complex account situations
- Represent the client voice internally — bring structured feedback to delivery, product, and leadership
Skills
- 3 to 5 or more years in account management, customer success, or B2B sales — managed IT services, cloud solutions, cybersecurity, or technology services strongly preferred
- Proven track record of hitting retention and upsell targets — be ready to share specific numbers
- Comfortable leading conversations with business owners, operations leaders, and C-suite contact
- Strong organizational skills and ability to manage a meaningful portfolio without things falling through the cracks
- Working knowledge of managed IT infrastructure, cloud services, or cybersecurity solutions
- CRM proficiency required — HubSpot, Salesforce, ConnectWise, or similar
- Experience with PSA tools (ConnectWise, Autotask) is a plus but not required
Company Overview