Note: The job is a remote job and is open to candidates in USA. Foodsmart is the leading Foodcare platform in the U.S., built to deliver nutrition-driven healthcare at scale. In this role, you'll help clients make nutrition a meaningful part of how they serve their members and patients, supporting programs that can genuinely change health trajectories.
Responsibilities
- Build and maintain strong working relationships within relevant client stakeholders while owning day-to-day operational and program leadership relationships across a defined portfolio of accounts, serving as the primary point of contact for operational needs, strategic initiatives, and service delivery
- Drive account retention by maintaining high client satisfaction, proactively addressing service issues, and ensuring consistent program execution
- Manage annual revenue retention and growth for your client portfolio, developing and executing account plans that support long-term growth and align with client and company goals
- Participate in and lead regular client check-ins, business reviews, and strategic planning sessions, providing clear updates and following through on commitments
- Articulate both the qualitative and quantitative value of food and nutrition and the impact of our client partnerships
- Execute established account management standards and processes with precision and consistency across your portfolio
- Respond quickly to client-raised issues, triaging and resolving execution-based problems in coordination with internal operations, clinical, product, and support teams
- Track and manage open action items, deliverables, and timelines to ensure nothing falls through the cracks
- Provide customer success and day-to-day support in partnership with Account Director for complex accounts where dual staffing is needed
- Maintain accurate account documentation, meeting notes, and activity logs in CRM systems
- Coordinate with Product, Engineering, Finance, Sales, and Clinical Operations teams on implementation needs and ongoing account requirements
- Develop and execute account strategies that drive success, improvement, and retention, and targeted expansion
- Lead client-specific program improvements and initiatives, including new program launches and benefit expansions
- Understand data deeply and use it to drive changes in account strategy; interpret and present ROI and clinical metrics that demonstrate value to clients
- Prepare and deliver client-facing reporting and materials, including performance updates, program summaries, and business reviews
- Serve as an internal liaison for client needs, flagging issues and opportunities to the appropriate team members
- Lead delivery of marketing campaigns that drive member enrollment and engagement, ultimately contributing to client satisfaction and retention
- Work closely with the Foodsmart marketing team to adapt existing materials to client needs and co-create campaigns based on each client's unique situation and member population
- Leverage marketing data and campaign analytics to refine strategies and report on outcomes to clients
- Monitor key program metrics including member enrollment, utilization, engagement, and clinical outcomes for assigned accounts
- Identify and address performance gaps or at-risk accounts proactively, escalating to senior leadership as appropriate
- Support and lead business review preparation and follow-up on resulting action plans
Skills
- 5+ years of experience in account management, client services, healthcare consulting, or healthcare services in a client-facing or relationship development role
- Demonstrated history of exceeding performance-based metrics and retaining a book of business through contract renewals and targeted expansion opportunities
- Strong organizational skills with a track record of managing multiple accounts or workstreams simultaneously
- Excellent communication and interpersonal skills, with the ability to build trust
- Data-driven mindset with experience analyzing clinical outcomes, marketing data, and campaign performance
- Experience in meeting revenue retention targets through contract renewals
- Familiarity with health plan operations and lines of business (Medicare Advantage, Managed Medicaid, Commercial)
- Understanding of complex contracting and provider agreements within health plans and health systems
- Proficiency with CRM platforms (Salesforce or equivalent)
- Experience with food-as-medicine programs, nutrition benefits, SDOH interventions, telehealth, wellness, or related health services
- Experience working directly with marketing agencies or internal marketing teams on campaign development
- Bachelor's degree in business, public health, nutrition, healthcare administration, or a related field
- Experience in a startup or small company environment
Benefits
- Remote-First Company
- Unlimited PTO
- Flexible & remote location
- Healthcare Coverage (Medical, Dental, Vision)
- 401k & bonus
- Registered Dietitian Sessions
Company Overview