Note: The job is a remote job and is open to candidates in USA. Medallion is a leading provider operations platform focused on improving healthcare delivery by reducing administrative burdens. They are seeking an experienced Senior Account Manager to manage and grow key customer relationships, ensuring long-term success through collaboration and proactive engagement with various internal teams.
Responsibilities
- Executive Value Realization & Champion Development
- Early Executive Engagement: Identifying and engaging our executive contacts early in their Medallion journey, providing regular executive status updates
- Executive Business Reviews & Onsites: Driving Executive Business Reviews (EBRs), focused on ensuring we have executive engagement and alignment on ROI
- Executive Relationship & Champion Development: Building strong executive champions who advocate for Medallion by fostering deeper, trust-based relationships through strategic 1:1 engagements, exclusive events, and ongoing personal outreach. Establish customer champions who partner with Medallion to serve as references
- Ongoing Account Management
- Implementation Kickoff & Early Engagement: Establish key executive and admin relationships from the start, align on success metrics, and set clear expectations to drive early adoption and momentum
- Ongoing Executive & Admin Engagement: Maintain regular strategic touchpoints through EBRs, onsites, and informal check-ins to reinforce value, drive adoption, and ensure alignment with evolving business goals
- Renewal, Expansion & Escalation Strategy: Proactively showcase ROI, address potential risks early, and identify opportunities for expansion to position Medallion as a long-term strategic partner
- Growth & Consumption
- Consumption Conversations: drive the proactive discussion of consumption and consumption forecasting with our Executive customer contracts
- Customer Engagement: Drive greater customer engagement across accounts by applying data insights, product and industry expertise
- Expansion Opportunities: drive discussions to identify and execute on expansion opportunities
- Renewal & Retention
- Proactive Renewal Engagement: Drive successful renewals to maintain and grow existing revenue
- Logo Retention: consistently achieve logo retention, net-retention, renewal, and expansion targets
Skills
- 5+ years of account management or customer success experience at a B2B SaaS startup
- Proven experience leading and managing high touch healthcare and enterprise customer relationships
- Achieving and/or surpassing target renewal, retention & upsell rates on a consistent basis
- Able to identify solutions, improve effectiveness of current strategies, and manage change
- Previous experience creating growth plans and strategic business reviews for your clients
- GTM and team oriented mindset
- Experience using CRM software (ideally Salesforce), and G Suite Applications (Docs, Sheets, Slides)
- Experience successfully working with and building relationships with senior executives and key stakeholders, both internally and externally
- Strong operational skills that drive organizational efficiencies and customer satisfaction
- Ability to influence and build credibility and trust across the organization and with customers
- Problem solving, project management, interpersonal and organizational skills
Benefits
- Equity
- Bonus
- Benefits as part of the total compensation package
Company Overview