[Remote] Seasonal Customer Service Representative (Remote)

Note: The job is a remote job and is open to candidates in USA. Aspira is a customer service center that provides 24/7 support to customers across the US and Canada. The Seasonal Customer Service Representative will assist customers with reservations and inquiries, ensuring a positive experience and building customer trust through exceptional service. Responsibilities • Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues • Follow established processes to assist customers with reservations, ticketing, permits, and other services • Effectively transfer customers to the appropriate department when needed • Seek management support when necessary for complex issues or escalations • Document customer interactions accurately according to company standards • Update customer accounts and system information accurately • Meet individual KPIs and support department goals for customer service excellence • Adhere to company policies, procedures, and performance standards • Complete all required training and coaching within set timeframes • Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work • Contribute to a positive team environment by delivering best-in-class service and supporting department goals • Perform other duties as assigned to support the contact center • A flexible schedule is required, including evening or weekend hours Skills • Strong customer service skills with a professional, calm demeanor • Ability to listen attentively, demonstrate empathy, and respond to customer needs • Builds rapport with customers through friendly and professional interactions • Proficient in following scripts and documenting customer interactions • Demonstrates ownership and accountability, ensuring customers receive exceptional service • Strong communication skills, both verbal and written, with excellent attention to detail • 1+ years of experience providing support in a customer service role • Proficiency in telecommunication tools and SMS • Basic proficiency in Microsoft Office Suite • General internet skills and the ability to use various online tools • Familiarity with contact center software (e.g., Amazon Connect, Five9, Genesys, Verint, Calabrio) Company Overview • Aspira's technology helps you manage campground reservations, hunting/fishing licenses, and more. It was founded in 2017, and is headquartered in Dallas, Texas, USA, with a workforce of 501-1000 employees. Its website is https://aspiraconnect.com/. Apply tot his job Apply To this Job