Note: The job is a remote job and is open to candidates in USA. Dice is seeking an SAP Site Reliability & Observability Engineer who will enhance overall platform reliability by designing and maintaining observability across SAP platforms. The role involves creating actionable alerting, driving automation, and supporting incident detection and response while adhering to enterprise SRE best practices.
Responsibilities
- Create, develop, utilize application monitoring solutions leveraging tools such as Splunk, Dynatrace and Tealeaf to gain visibility and generate alerts based on application availability and performance in production
- Instrument applications where possible to correlate logs, traces, and metrics
- Measure key SLIs (availability, response time, error rate, job success)
- Automate repetitive operational tasks and build health checks
- Create synthetic monitoring via Dynatrace
- Build and maintain monitoring for SAP systems (S/4HANA, EWM, Fiori, CPI, EDI, etc.)
- Configure alerts for infrastructure, applications, interfaces, and business processes
- Create dashboards for operational reporting
- Engage in technical triage, troubleshooting, and problem resolution on functional and technical issues
- Coordinate major incidents, help identify root cause, and drive post-incident reviews/postmortems
- Ability to navigate end-to-end SAP platforms to analyze and trace issues
- Strong verbal and written communication skills able to thoroughly document issues, findings, learnings to ensure resolutions and takeaways are understood by all teammates and peers
- Develop and propose innovative approaches on process improvements
Skills
- College degree (Bachelor s) in Computer Science, Information Technology, Engineering, or equivalent field
- 3-5 years of experience in Site Reliability Engineering, Production Support, Platform Engineering, Infrastructure, or DevOps
- Experience supporting enterprise applications in production, preferably within SAP environments
- Working knowledge of SAP platforms and integrations (S/4HANA, Commerce Cloud, EWM, SAP Integration Suite, Fiori)
- Experience with observability and monitoring tools such as Dynatrace, Splunk, or SAP Cloud ALM
- Demonstrated experience with incident management, production support, root cause analysis, and post-incident reviews
- Proficiency in troubleshooting distributed SAP applications across infrastructure, application, and integration layers
- Experience developing synthetic monitors and other test scripts to validate application health
- Understanding of SRE principles, including observability, automation, SLIs/SLOs, availability, and continuous service improvement
- Experience participating in on-call support and major incident response in a production environment
- Strong verbal and written communication skills able to thoroughly document issues, findings, learnings to ensure resolutions and takeaways are understood by all teammates and peers
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