Note: The job is a remote job and is open to candidates in USA. Evidence In Motion (EIM) is seeking a skilled Salesforce Analyst/Administrator to join their Business Enablement team. The role focuses on implementing and optimizing Salesforce Education Cloud to support the institution’s business needs, collaborating with various teams, and ensuring effective management of Salesforce platforms.
Responsibilities
- Evaluate, analyze, and maintain all of EIM Salesforce instances; serve as a liaison between technical teams and business stakeholders
- Collaborate with stakeholders to gather requirements, analyze business processes, and identify gaps or necessary changes in existing solutions
- Develop and maintain custom solutions using Apex Classes, Triggers, Flows and Lightning Web Components (LWC)
- Define project scope, objectives, and feasibility; modify and configure CRM systems to align with business needs and stakeholder requirements
- Develop and execute test plans and validation of related IT solutions, as well as other quality assurance measures; lead testing such as user acceptance, performance, security, usability, etc
- Manage vendor relationships, working on bug fixes, new features, and optimal product usage
- Deliver training, demonstrations, and regular communications to end-users, and provide ongoing support to ensure smooth system adoption
- Create and maintain comprehensive documentation, including process maps, system architecture, and organizational structures
- Stay up to date with Salesforce releases and best practices, contributing to change management efforts for seamless solution transitions
Skills
- Strong knowledge of the Salesforce platform
- Proactive, collaborative problem solver
- Excellent communication and interpersonal skills to work effectively with diverse stakeholders
- Business analysis experience, including requirements gathering and process mapping
- Experience with Marketing Cloud configuration and administration
- Experience building and maintaining integrations with Omnichannel, Zoom Phone, Calendly, Zoom webinar, and CAS systems
- Ability to analyze data and derive insights from reports and dashboards
- A proactive, problem-solving mindset with a commitment to quality and accuracy
- Strong organizational skills and the ability to manage multiple tasks and priorities
- A collaborative and team-oriented approach to work
- Bachelor's Degree 3+ years of relevant experience; or an equivalent combination of education and experience accepted
- Experience in higher education and/or CRM implementations
- Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Business Analyst) or willingness to obtain them
Company Overview
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