Note: The job is a remote job and is open to candidates in USA. HealthEdge is in a period of rapid growth and consolidation following recent mergers. They are hiring a Senior Business Systems Analyst to join their GTM Systems team, where the role involves owning the Salesforce platform, leading AI strategy, and designing solutions that enhance business operations.
Responsibilities
- Own the Salesforce platform for your GTM domain — configuration, automation, integrations and data — from requirements through deployment and ongoing health
- Partner directly with GTM teams to define our AI strategy and lead implementation — using Claude, AI agents and other tools to reimagine workflows, not just automate the current state
- Embed yourself in how GTM teams actually work — surfacing friction before stakeholders have to tell you about it, translating what you find into requirements, and building the case for what needs to change
- Design solutions for longevity — thinking upstream and downstream, anticipating what breaks three hops down the road and building for scale, not just speed
- Connect what you build to business outcomes. Know whether your solution moved the needle and be able to explain impact in business terms, not just technical ones
- Contribute to the team's AI-first operating model — using AI tools in your daily workflow to accelerate documentation, analysis, testing and solution design
- Support platform health: data integrity, security, integrations and the day-to-day responsiveness that keeps end users moving
Skills
- 5+ years in business systems, sales/revenue operations, or GTM technology roles — with proven, hands-on experience owning Salesforce end-to-end (configuration, flows, objects, integrations, data)
- Admin-level Salesforce experience with a builder's mindset — you're most comfortable when you're in the system doing the work, not just advising on it
- Experience partnering with GTM teams on AI strategy and implementation — you've helped define the approach and shipped it, not just participated in the conversation
- Strong systems thinking — you see upstream and downstream impacts, design for longevity, and don't automate broken processes
- Stakeholder fluency — you can hold firm on technical constraints while keeping relationships intact, and you translate complexity into language executives actually act on
- Data fluency — you extract, validate and interpret data to validate what you build and decide what comes next
- Comfort with ambiguity — this team is building its own playbook and you'll help write it; you don't need a perfect brief to get started
- Experience with iPaaS platforms (MuleSoft, Workato, Boomi or similar) for integration work is a strong plus
- Familiarity with the full GTM ecosystem — marketing automation, CS platforms, PSA and support tooling — and how they connect to Salesforce
- AI-first by default: you already reach for AI tools in your daily work, experiment on your own, and are genuinely curious about what's next — not just willing to use AI when asked
Benefits
- Full-time, permanent employment
- Remote, US geographic responsibility
- Work across multiple time zones in a hybrid or remote work environment
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990
- Pre-employment criminal background check
Company Overview
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