Note: The job is a remote job and is open to candidates in USA. Prime Group Holdings, LLC is a leading private equity real estate firm specializing in self-storage and other real estate asset classes. They are seeking a bilingual Sales/Customer Service Representative to provide exceptional service to both existing customers and potential guests, handling inbound calls and guiding customers through various processes.
Responsibilities
- Confidently highlight the value of our services to new customers as a key part of delivering an outstanding hospitality experience
- Communicate clearly and professionally to ensure every guest feels valued and understood
- Embody company values by providing friendly, efficient support and contributing to a positive team culture
- Collaborate with team members and share insights to continuously improve our service offerings
- Respond promptly to every inbound call, treating each customer with equal importance and urgency
- Listen actively to understand customer needs, taking ownership to resolve concerns effectively and ensure a positive experience
- Offering knowledgeable assistance regarding services, policies, and procedures
- Troubleshoot and resolve customer issues, escalating complex cases as needed
- Maintain accurate records of customer interactions and follow-up actions
Skills
- High School Diploma or GED required
- A genuine passion for hospitality and customer care
- Strong attention to detail with the ability to meet expectations and deadlines
- Ability to manage multiple tasks effectively
- Capability to handle sensitive and confidential information with discretion
- Proficiency in Microsoft Office applications and web-based tools
- Excellent written and verbal communication skills
- Comfort working both independently and as part of a team
- Strong problem-solving skills for handling challenging customer situations and gathering feedback for continuous improvement
- A desire to grow within the company, taking pride in serving our guests
- Bilingual Required
- Must be able to work from 130pm-10pm ET
- Experience in inbound phone sales is a plus when assisting our new customer calls and for highlighting value to our existing guests
Benefits
- Health, dental, life, vision, short-term disability and long-term disability insurance
- A 401(k) program with a company “matching” policy
- Paid time off and paid holidays
- Career advancement opportunities
Company Overview
Prime Storage is a storage facility provider company offering simple, affordable, and local self-storage services across the United States. It is a sub-organization of Prime Group Holdings. It was founded in 2017, and is headquartered in Saratoga Springs, New York, USA, with a workforce of 201-500 employees. Its website is https://www.primestorage.com/.