Note: The job is a remote job and is open to candidates in USA. Hyland is the pioneer of the Content Innovation Cloud™, delivering enterprise intelligence to organizations. The Sales Solution Engineer plays a critical role in the pre-sales process, engaging with customers to uncover technical requirements and craft solution strategies while delivering compelling demonstrations.
Responsibilities
- Act as the technical point of contact on standard customer engagements — coordinating pre-sales meetings, determining technical requirements, and ensuring a thorough understanding of customer needs to inform the right solution approach
- Create and present compelling demonstrations of proposed solution strategies to key customer stakeholders, applying best practice knowledge and solution expertise to drive validation and buy-in
- Coordinate with global services teams to transition key customer information, remaining actively involved throughout the process to ensure a seamless and high-quality customer handoff experience
- Compose thorough internal documentation reflecting all activity related to the solution strategy and deliver well-crafted technical responses for requests for proposals (RFPs)
- Consistently identify and share opportunities to improve internal efficiencies, staying current on best practices, market trends, and solution enhancements through ongoing collaboration with Development teams
- Participate in trade shows, conferences, and industry events — representing Hyland's solutions and contributing to the broader sales and technical community
Skills
- Bachelor's degree in a related field such as Management Information Systems or Computer Science, or an equivalent combination of education and experience
- Experience in technical sales with a demonstrated ability to develop and deliver engaging, informative, and compelling presentations to diverse audiences
- Knowledge of Enterprise Content Management (ECM) and general software implementation methodologies
- Strong collaboration skills with the ability to work effectively within a team and across cross-functional areas
- Ability to thrive in a fast-paced, deadline-driven environment as a self-directed professional who can manage projects independently through to completion
- Demonstrated ability to establish rapport, earn trust, and gain consensus with key customer stakeholders including executive-level decision-makers
- Exceptional written and verbal communication skills, with the ability to articulate complex solutions with ease, clarity, and impact across varied audiences
- A genuine drive to learn and stay professionally current on industry trends, platform capabilities, and emerging technologies
- Comfort navigating ambiguity and adapting quickly to evolving customer needs, shifting priorities, and tight deadlines
- Willingness and ability to travel up to 60% of the time to support customer engagements, events, and industry conferences
Company Overview
Hyland uniquely empowers your organization with unified access to AI-enabled enterprise content and unstructured data across repositories, unlocking profound insights that fuel innovations – fundamentally redefining how you operate and engage with those you serve. It was founded in 1991, and is headquartered in Westlake, OH, US, with a workforce of 1001-5000 employees. Its website is https://www.hyland.com/.Company H1B Sponsorship
Hyland has a track record of offering H1B sponsorships, with 8 in 2025, 4 in 2024, 3 in 2023, 17 in 2022, 10 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role.