Note: The job is a remote job and is open to candidates in USA. PrinterLogic is a company focused on enhancing sales operations, and they are seeking a Sales Operations Specialist to support the sales organization. The role involves managing quote processes, ensuring pricing accuracy, and collaborating with various teams to improve operational efficiency.
Responsibilities
- Manage and oversee the entire process of delivering license files to customers
- Ensure accurate and timely distribution of purchase orders to relevant departments
- Efficiently handle the intake of incoming cases, including logging, prioritizing, and assigning them to the appropriate teams or individuals
- Keep internal and external stakeholders informed about the status of license file deliveries, PO distributions, and case intakes
- Act as a central point of contact for inquiries related to these processes, providing timely updates and resolution of issues
- Collaborate closely with the sales team to support their activities within Salesforce
- Assist in tasks such as quoting, deal closing, and maintaining accurate customer records
- Provide guidance and training to sales team members on Salesforce-related tasks and processes
- Review and approve quotes for accuracy, pricing compliance, and alignment with company policies
- Assist sales team in building complex quotes, including multi-product configurations, discount approvals, and non-standard terms
- Collaborate with sales, finance, and legal teams to structure deals and resolve pricing or contractual issues
- Ensure quote accuracy in Salesforce, including proper product selection, term lengths, and billing arrangements
- Create and maintain detailed documentation of procedures related to license file delivery, PO distribution, and case intake
- Identify opportunities for process improvements and efficiency gains in these areas
- Implement and communicate improvements to enhance the overall workflow
Skills
- Bachelor's degree in Business, Finance, or a related field or equivalent experience
- Experience reviewing or building quotes, processing orders, or supporting sales teams
- Familiarity with CRM systems (Salesforce preferred) and CPQ (Configure, Price, Quote) tools
- Basic understanding of sales processes, quoting workflows, and contract terms
- Strong attention to detail and ability to work with data in spreadsheets (e.g., Excel, Google Sheets)
- Excellent written and verbal communication skills, with the ability to clearly explain quotes, pricing, and processes to sales teams and stakeholders
- High ethical standards and the ability to handle sensitive pricing and customer information confidentially
- Strong problem-solving abilities and eagerness to learn complex deal structures and pricing models
- Ability to manage multiple priorities and work effectively in a fast-paced environment
- 1-2 years of experience in sales operations, customer success, business operations, or related analytical roles
- Strong interpersonal skills and collaborative attitude with ability to work cross-functionally
- Demonstrated ability to learn
Company Overview