Note: The job is a remote job and is open to candidates in USA. Victoria’s Secret & Co. is a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. They are seeking enthusiastic, sales-driven Sales & Customer Service Call Center Specialists who will provide exceptional customer service and sales support in a virtual phone role.
Responsibilities
- Utilize sales skills to make multiple product recommendations with customers on every call
- Assist customers and store associates via inbound phone calls with orders, sizing, general inquiries, and website navigation. It may include inquiries about lost packages, exchanges/returns, shipping, and billing
- Efficiently field questions and resolve customer issues while utilizing negotiation skills aligned with company policy and procedures
- Achieve excellent customer satisfaction scores on every call
- Consistently enter accurate data into the company database
- Follow work schedule as assigned
Skills
- Ability to balance continuous incoming phone calls in a quiet, distraction-free environment
- Sales and customer service experience, including making product recommendations, resolving issues, utilizing negotiation skills, answering questions, and providing information
- Professional communication skills
- Intermediate computer skills online and within the Microsoft Office suite (including Teams)
- Ability to perform basic mathematical computations
- Regular and reliable attendance is required
- Must pass a background check
- Must own personal device prior to accepting offer
- Hardwired Connection from Home Router to Computer
- High Speed Internet Plan: 100+ Mbps or higher
- Web camera (1080p or 720p)
- Wired USB Type A Headset with Noise-Canceling Microphone
- Dedicated, private workspace free from distractions
- Previous call center experience recommended
Benefits
- 10%/hour shift differential during evening hours and all day on Saturdays and Sundays
Company Overview