Note: The job is a remote job and is open to candidates in USA. Sono Bello is America's top cosmetic surgery specialist, known for its expertise in micro-laser assisted liposuction and body contouring. They are seeking Patient Ambassadors who will create a positive first impression for patients by scheduling consultations and providing support throughout the patient journey.
Responsibilities
- Welcome new patients via inbound call, outbound call, sms, live chat, and email to schedule a free consultation (no cold calling). Must be very tech savvy, with the ability to navigate multiple systems on your PC efficiently
- Support existing patients by sending requests for follow up, warm-transferring to the center and fielding non-urgent, urgent, and emergent Medical Escalations to connect patients with center team members, clinicians, or an On-Call Surgeon
- Accurately capture and enter patient information with detailed notes within our CRM systems
- Adhere to compliance with call flow, candidacy, light medical screening questions, and all other Quality Assurance requirements
- Own the first impression of the patient journey
- Engage with patients, build rapport, and offer support in finding solutions by overcoming objections
- Collaborate with Leadership, Training and QA to stay updated on new services and policies
Skills
- Customer service: 1 year
- Sales with a quota or objective: 1 year
- You must have a flexible schedule with the ability to work at least 1 weekend day on a regular basis
- You must have the ability to establish a private workspace with a lockable door for your home workstation
- You must have the ability to perform basic technical troubleshooting and maintenance
- No background noises
- High-speed internet connection. Have a high-speed internet connection that is adequate for the job. (At least 100 Mbps is needed for optimal performance)
- Ability to pass typing and additional skill assessment. At least (40WPM, 95% accuracy)
Benefits
- Monthly bonuses
- Medical, dental, and vision insurance coverage
- 401K investing program
- Paid holidays
- Paid time off
- Remote work environment
- Career coaching toward professional growth and development
- Weekend hourly pay differential on Saturday and Sundays
- Benefits Package includes Medical, Dental, Vision, Life Insurance, 401K, EAP, PTO, and Paid Holidays. (*Benefits eligibility may vary based on employment status.)
Company Overview
Sono Bello is a medical practice specializing in laser liposuction and body contouring services. It was founded in 2012, and is headquartered in Bellevue, Washington, USA, with a workforce of 1001-5000 employees. Its website is http://sonobello.com.