Note: The job is a remote job and is open to candidates in USA. CoreView is the global leader in Microsoft 365 tenant resilience, empowering organizations to master the complexity of Microsoft M365. The Revenue Operations Analyst will ensure smooth execution of sales operations by collaborating with various internal stakeholders and enhancing sales processes.
Responsibilities
- Support the sales team and sales managers to ensure visibility of all sales KPIs and performance metrics using SFDC
- Utilize Salesforce expertise to generate reports and insights that inform data-driven decision-making
- Champion process improvement initiatives to optimize the sales funnel and market penetration strategies
- Support the enhancement of sales cycles and CRM to streamline processes and improve reporting
- Serve as the primary point of contact for ad-hoc revenue operations requests, bug fixes, quote challenges, and more
- Maintain and update territory files, audit logs, de-duplication workflows, and other system management tasks
- Participate in driving process improvements and system upgrades
- Assist sales representatives in completing quotes and provide necessary training as required
- Partner with Sales and Finance to address non-compliant orders and provide clear solutions for order issue resolution
- Manage price books and communicate SKUs to resellers and distributors
- Collaborate with legal, finance, and sales leadership to develop standard contracting terms and templated legal amendments for standard quotes
- Manage and orchestrate the legal queue, guaranteeing timely signing of standard contracts and liaising with sales leaders on standard and non-standard red-line requests
- Take ownership of the revenue operations handbook and develop revenue-related training materials
- Contribute to the effectiveness of the revenue operations team by providing support and assistance with various tasks and initiatives aimed at enhancing the performance of the GTM organization
Skills
- 1-2 years of Salesforce experience (SFDC back-end skills and Salesforce Admin Certification are required)
- Strong organizational and time management skills, with the ability to build effective cross-functional relationships
- Excellent verbal and written communication skills, with a collaborative team spirit
- Strong problem-solving skills and a proactive approach to identifying and addressing operational challenges
- The ability to confidently lead discussions with sales representatives and effectively prioritize tasks
- A strong sense of ownership, accountability, and a drive to contribute to the growth of the business
- Outgoing personality with a knack for building relationships across different functions within the organization
- Prior experience in Sales Operations, Order Management, or Contracts Management is a plus
- Experience in developing pricing strategies and conducting margin analyses to optimize revenue generation
- Familiarity with partner/reseller and direct sales go-to-market models is a plus
- Knowledge of Salesforce.com, CPQ, and standard technologies utilized by enterprise software providers is a plus
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