Note: The job is a remote job and is open to candidates in USA. Tria Federal delivers digital services and technology solutions that support the health and safety of veterans, service members and civilians. The Revenue Cycle Change Management Specialist (Senior Consultant) will support the Defense Health Agency (DHA) by leading change management and communications for revenue cycle improvement initiatives across Military Treatment Facilities (MTFs).
Responsibilities
- Lead communication planning: develop and execute the enterprise communication strategy, plan, and messaging across stakeholders and MTFs
- Lead stakeholder alignment, mapping stakeholders, managing engagement, and building buy-in across DHA leadership, MTFs, and the program team
- Lead training strategy, defining the training and education approach, curriculum framework, and readiness criteria for the workforce transition
- Drive workforce adoption, designing and executing adoption, reinforcement, and feedback mechanisms that sustain new ways of working
- Manage change impact, assessing change impacts, readiness, and resistance, and developing mitigation and reinforcement plans
- Develop communication products, including briefings, talking points, frequently asked questions (FAQs), newsletters, and leadership messaging tailored to DHA audiences
- Reinforce consistent messaging, positioning the effort as a redefinition of functions rather than a reduction in force, consistent with enterprise guidance
- Coordinate stakeholder engagement, facilitating working sessions, town halls, and feedback loops across MTFs and UBO leadership
- Measure change effectiveness, tracking adoption, engagement, and training metrics, reporting progress, and recommending adjustments
- Provide change management expertise to the program team, guiding junior specialists and ensuring quality and consistency across communication and training products
Skills
- 7+ years of change management, communications, or organizational change experience, including large, multi-stakeholder transformation initiatives
- Demonstrated experience leading communication planning, stakeholder engagement, training strategy, and workforce adoption on enterprise initiatives
- Experience developing communication products and training materials for diverse audiences, from frontline staff to senior leadership
- Working knowledge of the healthcare revenue cycle and supporting systems, including MHS GENESIS / Oracle Cerner Patient Accounting (CPA), with the ability to translate operational and system changes into credible, role-based training and communications
- Experience assessing change impact and readiness and developing mitigation and reinforcement plans
- Knowledge of change management methodologies (e.g., Prosci/ADKAR or Kotter) and how to apply them on complex programs
- Strong written and verbal communication skills, with the ability to craft clear, audience-appropriate messaging for senior leadership and frontline staff
- Ability to lead change workstreams and manage competing priorities in a dynamic, deadline-driven environment
- Proficiency in Microsoft Office applications, including PowerPoint, Word, Excel, and Visio
- Bachelor's degree required; Master's degree preferred
- Eligibility: U.S. citizenship; eligibility for a Department of Defense (DoD) Public Trust
- Experience within the Military Health System (MHS) or DHA environment
- Knowledge of UBO operations and the three cost-recovery programs: Third Party Collection (TPC), Medical Service Accounts (MSA), and Medical Affirmative Claims (MAC)
- Familiarity with federal financial statement audit readiness in a DHA or federal healthcare setting
- Change management certification (e.g., Prosci Change Management certification)
Benefits
- Travel Expectations=Up to 15% of Travel Required (>1/4 weeks)
- WFH/Telework Schedule=100% Remote within the United States
- We offer a top-tier benefits package to invest in your physical, mental, and financial health and wellness so that you can be your best self - at work *and* in life.
- Opportunities to learn new skills, seize new challenges, and advance your career as we grow
Company Overview
Tria Federal builds, modernizes, and operates mission-critical federal health platforms and programs. It was founded in 2021, and is headquartered in Arlington, Virginia, USA, with a workforce of 1001-5000 employees. Its website is https://triafed.com.