Note: The job is a remote job and is open to candidates in USA. AMH is one of the leading single-family rental companies and homebuilders in the country, recognized as a top employer. They are seeking a Resident Services Specialist II to provide effective customer service to tenants and non-tenants through calls and emails, while also managing various administrative responsibilities.
Responsibilities
- Handle inbound calls and/or emails from tenants, vendors, potential tenants on a daily basis, regarding company properties, resident accounts, resident maintenance repairs, to determine appropriate solutions
- Focus on quality customer service, asking questions to determine specific issues and processing solutions or moving the issue to the correct person or work group for handling
- Provide accurate and timely assistance to the caller and document transactional activity in CRM database or other systems, ensuring proper call handling and follow up as needed
- Collaborate and communicate with internal departments, vendors, business partners; assist and participate in problem-solving in an effective and timely manner within job scope
- Place outbound calls to follow up with customers and property management regarding actionable items and/or provide additional information
- Support the department by assisting with special projects and other administrative duties as assigned
- Attend in-person meetings and trainings as required
Skills
- High school diploma or GED required
- A minimum of one year of experience within an inbound call center environment required
- Proficiency in PC skills and MS Office Suite required
- Excellent communication (verbal and written), problem-solving, time management and conflict resolution skills
- Strong relationship management, organizing and customer service skills
- Associate's Degree preferred
- Experience with customer service software applications preferred
- Bilingual abilities (English/Spanish) are a plus
- Knowledge of Real Estate, construction, and/or Property Management industry preferred
Benefits
- Monthly bonus payments
- Medical, dental and vision insurance
- Flexible spending accounts and/or health savings accounts
- Dependent savings accounts
- 401(k) with company matching contributions
- Employee stock purchase plan
- Tuition reimbursement program
- 9 paid holidays per year
- Upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year
Company Overview