[Remote] Remote Social Media Agent

Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is a trusted global innovator of business and technology services. They are seeking a Remote Social Media Agent to provide quality customer service and manage social media inquiries for multiple brands, handling a high volume of cases daily.

Responsibilities

• Provide quality customer service experience to our consumers and customers
• Maintain effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of Company products and programs
• Gain a working knowledge of Company systems and processes
• Attend appropriate training classes to continually work towards self-development to stay current on customer service procedures & practices
• Problem solved in a professional and effective manner
• Communicate effectively with consumers via all channels (Including but not limited to telephone, email, letter, chat, text, social media, etc.)
• Answer incoming faxes, calls, voicemail, emails and input data and file
• Address issues to provide first call resolution

Skills

• 2 years experience customer service
• Extensive 'hands on' experience with social media/marketing
• 2 years experience office environment
• Social Media experience
• 1 year experience Microsoft Office Suite
• High School Diploma/GED
• Must be English Speaker

Company Overview