Note: The job is a remote job and is open to candidates in USA. Kobie is a recognized leader in loyalty solutions and has been named a Top Workplace in the USA. They are seeking a Remote Customer Service Representative to join their Customer Care Loyalty Center, where the focus is on delivering exceptional customer experiences and building loyalty through every interaction.
Responsibilities
- Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service
- Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences
- Manage a high volume of inbound calls to meet and exceed client contractual obligations
- Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity
- Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary
- Utilize internal systems, tools, and resources proficiently
- Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions
- Stay informed on program updates, enhancements, and promotions to effectively support callers
- Escalate unresolved issues promptly as per established procedures
- Create exceptional customer experiences with every interaction, strengthening loyalty through empathy, efficiency, and problem-solving
- Support major brands by becoming an expert in their loyalty programs, products, and services
- Leverage industry-leading tools, including AI-powered systems and real-time agent assist to serve customers with speed and confidence
- Represent Kobie’s values in every conversation by delivering with heart, ownership, and excellence
- Contribute to team success by meeting key performance goals, including customer satisfaction and call quality
- Stay agile and curious, adapting to new tools, products, and client expectations in a fast-paced, tech-forward environment
- Deliver results that matter, knowing your work directly impacts client satisfaction and program performance
- Engage in continuous learning to build your skills and grow your career within the loyalty and customer care space
- Collaborate with team leaders, coaches, and peers to stay aligned, supported, and connected
- Be part of something bigger, where every call you take helps fuel meaningful relationships between brands and the customers who love them!
Skills
- High school diploma from an accredited institution recognized by the US Department of Education
- Minimum of 2 years of customer service experience
- Proficiency in Microsoft Office Suite. Ability to navigate multiple systems simultaneously
- Completion of a 6-week remote Training Program with full attendance and engagement
- Strong problem-solving skills, attention to detail, and a proactive approach to customer care
- Excellent verbal and written communication skills, with a consistent professional demeanor in all forms of communication
- Reliable, flexible, and ready to work in a dynamic environment, including availability for evening and weekend shifts as needed
- High school diploma or equivalent
- Adequate work at home / quiet office setup with a strong internet connection
- Must be located full time in Florida, Georgia, Louisiana, Mississippi, Oklahoma, Tennessee or Texas
Benefits
- Potential to earn performance bonuses of up to $350/month
- Remote Work - Must reside in FL, GA, LA, MS, OK, TN, or TX
- Full-time, 40 hours/week - Set shifts assigned after training
- Weekend availability required
- Robust health insurance: medical, dental, and vision
- Free fitness benefits, including PeerFit
- Generous PTO + 7 paid company holidays
- 401(k) with company match + annual profit sharing
- Career growth pathways within a top-rated remote work culture
Company Overview
Kobie is a global, market-leading, end-to-end loyalty solutions provider for the world’s most successful brands. It was founded in 1990, and is headquartered in St. Petersburg, Florida, USA, with a workforce of 201-500 employees. Its website is http://www.kobie.com/.