Note: The job is a remote job and is open to candidates in USA. Kasa is the leading tech-enabled hotel and apartment hotel brand and manager, focusing on delivering stylish, professionally managed accommodations. The Regional Director of Operations will oversee a portfolio of hotels and multifamily properties, ensuring alignment with Kasa's strategies and optimizing guest experiences while driving financial performance.
Responsibilities
- Oversee a regional portfolio of hotels, apartment-hotels, and multifamily short-term rental properties
- Manage a multi-market portfolio, ensuring regional goals align with Kasa's broader strategies and owner expectations
- Lead Area Directors, Area General Managers, General Managers, and their respective teams to ensure commercial and operational success across a diverse portfolio
- Translate strategies into actionable regional business plans that deliver measurable results
- Design and leverage the guest experience to drive revenue growth and assess risk
- Shape how resources are deployed and how performance is optimized across the region
- Build and develop a high-performing team, ensuring leaders have clear ownership of outcomes
- Establish frameworks for consistency, efficiency, and quality across all markets
- Develop and drive comprehensive regional business plans that connect operational execution with key commercial strategies
- Implement decision-making frameworks that enable faster execution and clarity of ownership
Skills
- 12+ years of experience in progressively senior leadership roles within hotel and resort operations, hotel asset management, or multi-site service industries, with a proven ability to translate commercial strategy into operational execution
- Previous General Manager experience in a full-service or select-service hotel environment with direct P&L responsibility is required, demonstrating firsthand understanding of property-level operations, team leadership, and P&L accountability
- Demonstrated experience operating within established brand standards, quality assurance audits, or franchise compliance frameworks
- Hands-on leadership experience across Rooms Division functions, including Front Office and Housekeeping operations, with demonstrated success improving experience scores and labor efficiency
- Working fluency in hotel revenue management concepts including ADR, RevPAR, NRevPAR, occupancy mix, channel strategy, and demand forecasting
- Experience partnering with engineering or facilities teams on PM programs, CAPEX prioritization, and life-cycle asset planning
- Proven ability to manage multi-market P&Ls and lead geographically distributed teams of both salaried and hourly staff
- Demonstrated success in balancing guest experience and operational excellence with financial performance and commercial partnership management
- Strong background in people leadership: decisive in hiring, developing, and exiting talent as needed to maintain a high-performing culture
- Experience managing owner or institutional partner relationships, with a track record of effective communication and performance reporting
- Adept at financial storytelling, data-driven decision-making, and executive-level communication
- Deep operational acumen, combined with the ability to think strategically and act as a business partner to cross-functional and ownership stakeholders
- Comfortable navigating fast-paced, complex environments where innovation, problem-solving, and adaptability are critical
- MBA or equivalent degree preferred
- Held multidisciplinary leadership roles in integrated hotels or resorts (hotel, F&B, entertainment, sales, etc.)
- Experience in a technology-enabled hospitality or real estate environment
- Exposure to institutional partnerships or portfolio-level commercial management
- Natural executive presence and polish; able to represent Kasa effectively with internal and external stakeholders
Benefits
- Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees can work from anywhere, including our Kasa’s across the country!
- Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
- This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
- Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the value growth that our collective hard work creates.
- Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work.
- 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too.
- Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most.
- Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, cell-phone reimbursement, home office stipend, and more!
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