Note: The job is a remote job and is open to candidates in USA. Medusind is a leading provider of revenue cycle management solutions, recently bolstered by investment from Alpine Investors. They are seeking a skilled Account Executive in Revenue Cycle Management to oversee client relationships and optimize revenue cycle processes, ensuring compliance and enhancing financial performance.
Responsibilities
- Serve as the primary point of contact for assigned clients, ensuring strong, long-term relationships
- Regularly communicate with clients to understand their needs, address issues, and provide updates on RCM performance
- Anticipate client concerns and proactively address potential challenges
- Work with clients to identify opportunities to streamline operations, improve billing accuracy, and increase revenue collection
- Ensure compliance with industry regulations (e.g., HIPAA, CMS) and client-specific policies
- Monitor, analyze, and report on key performance indicators (KPIs) related to the revenue cycle
- Develop and deliver client-specific reports that provide insights on revenue trends, outstanding accounts, and operational performance
- Use data to drive process improvements and make recommendations for enhanced efficiency and profitability
- Investigate and resolve any escalated billing or collection issues promptly
- Collaborate with internal teams (coding, billing, compliance, etc.) to resolve complex client concerns
- Ensure timely follow-up and resolution of denied or rejected claims
- Stay up to date with industry trends, regulations, and technologies to maintain a competitive edge
- Recommend process improvements and implement best practices to optimize the RCM workflow
- Contribute to internal process documentation and training materials
Skills
- Bachelor's degree in healthcare administration, Business, Finance, or related field - however level of experience in the industry also considered
- 3+ years of experience in Revenue Cycle Management or related healthcare finance roles
- Proven experience in client relationship management
- Deep understanding of healthcare billing, coding, compliance, and insurance processes
- Ability to analyze complex data and provide actionable insights
- Strong communication, negotiation, and interpersonal skills. Ability to work independently and as part of a collaborative team
- Exceptional customer service skills and ability to cultivate strong relationships with clients to ensure satisfaction and retention
- Proven capability to handle highโpressure scenarios and professionally address client escalations and concerns
- Exceptional problem-solving abilities and attention to detail
- Ability to set and maintain priorities in a fast-paced client-focused environment, with multiple demands and interruptions
- Ability to work and communicate effectively with a diverse group of people including other department managers, staff, physicians, patients, and the client
- Advanced proficiency in RCM software and Microsoft Office Suite, including strong Excel skills (pivot tables, formulas, data analysis, and reporting)
- Should be able to adapt to changes in regulations, technologies, and industry trends and adjust the revenue cycle management strategy accordingly
- Relevant certifications (e.g., Certified Revenue Cycle Professional - CRCP)
- Behavioral Health (BH) and/or Substance Use Disorder (SUD) RCM experience preferred, but not required
- Experience with UBโ04 facility billing, including institutional claims, revenue codes, and payerโspecific billing requirements preferred, but not required
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Company Overview