Note: The job is a remote job and is open to candidates in USA. Axon is on a mission to Protect Life, focusing on critical safety and justice issues with their ecosystem of devices and cloud software. As a PSAP Solutions Consultant, you will act as a technical expert and storyteller, working closely with sales teams and customers to design tailored solutions for emergency communications and public safety operations.
Responsibilities
- Partner with AEs and RSMs to qualify opportunities, understand customer challenges, and design tailored technical solutions
- Conduct in-depth discovery with 911 centers, emergency management agencies, and public safety IT teams
- Deliver engaging product demonstrations, technical workshops, and proof-of-concept sessions tailored to the agency’s environment
- Lead and respond to RFPs, RFIs, and security questionnaires with accuracy and professionalism
- Translate complex technical concepts into clear, benefit-focused explanations for non-technical audiences
- Serve as the subject-matter expert for Prepared’s platform architecture, integrations, APIs, and data workflows
- Provide configuration and system design guidance based on customer requirements, existing CAD/NG911 systems, and IT infrastructure
- Advise agencies on best practices for network security, system interoperability, and deployment planning
- Stay up-to-date with public safety software trends, standards (NG911, CAD, RMS, PSAP operations), and competitor offerings
- Work alongside Sales, Product, and Engineering to continuously improve our demo environments, messaging, and field readiness
- Collect and relay customer feedback to influence product roadmap and technical documentation
- Support proposal teams with technical content, diagrams, and specifications
- Assist marketing and partner teams in developing technical collateral, webinars, and events
- Build trust with agency decision-makers, IT administrators, and operations leaders by demonstrating deep understanding of public safety workflows
- Ensure technical confidence throughout the sales cycle to accelerate buying decisions
- Represent Prepared at tradeshows, conferences, and industry events as a technical ambassador
Skills
- 8+ years of progressive experience in public safety, emergency communications, or PSAP operations, with senior-level leadership experience strongly preferred (Director, Assistant Director, Executive Director, or equivalent)
- Demonstrated experience selling, implementing, or enabling public safety software (e.g., NG911 call handling, CAD, RMS, ESInet, radio systems, mass notification, or emergency communications platforms)
- Proven ability to operate as a field-facing technical advisor to Sales—owning discovery, solution design, demonstrations, technical validation, and RFP/RFI responses end-to-end
- Deep understanding of PSAP workflows, operational constraints, funding models, procurement cycles, and compliance environments, including experience presenting to boards, executives, and elected officials
- Strong technical fluency across cloud-based platforms, integrations/APIs, network infrastructure, data workflows, and system interoperability within public safety environments
- Track record of building credibility with PSAP directors, IT leadership, emergency management leaders, and dispatch supervisors through consultative, trust-based engagement
- Experience partnering cross-functionally with Product and Engineering to influence roadmap priorities based on real-world PSAP needs
- Comfortable operating in high-growth, ambiguous environments with minimal playbooks—able to create structure, demo narratives, and field enablement materials where needed
- Exceptional executive communication and storytelling skills—able to translate technical capability into operational ROI and mission impact
- Willingness to travel up to 60% and represent Prepared as a technical ambassador at industry conferences and customer events
- Candidates who are well-positioned for success in this role typically bring hands-on experience working with the core technology systems that power emergency communications centers
- Experience with 911 call handling systems (CHE) such as VESTA, Viper, or Solacom
- Experience with Computer-Aided Dispatch (CAD) platforms used to manage emergency response workflows
- Experience with radio console systems supporting multi-agency communications
- Experience with logging recorders used for call review, compliance, and operational analysis
- Experience with network and traffic analysis tools, such as Wireshark, used to troubleshoot system performance and integrations
- Successful candidates often have direct experience supporting, configuring, troubleshooting, or operating these systems within PSAPs, ECCs, or other mission-critical public safety environments
Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, dental, and Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
- Base salary, a generous annual bonus, and company equity
Company Overview
Axon provides electronic control devices to law enforcement and corrections agencies. It was founded in 1993, and is headquartered in Scottsdale, Arizona, USA, with a workforce of 1001-5000 employees. Its website is https://www.axon.com.