Note: The job is a remote job and is open to candidates in USA. Airtable is a no-code app platform empowering organizations to streamline their business processes. They are seeking a Community Program Manager to scale and evolve customer community programs, focusing on engagement and AI adoption through various initiatives.
Responsibilities
- Recruiting, onboarding, and supporting Builder Crew leaders
- Developing playbooks, templates, and operational processes for local events
- Partnering with internal teams on event promotion, measurement, and follow-up
- Creating scalable systems that enable community leaders to independently run successful programs
- Identifying opportunities to launch new regional, industry, or persona-based Builder Crews
- Supporting engagement initiatives across Airtable Community and social channels
- Expanding Airtable's presence and participation on Reddit and other community platforms
- Identifying and amplifying customer success stories, best practices, and AI use cases
- Developing campaigns and programs that encourage participation, knowledge sharing, and advocacy
- Monitoring community health metrics and recommending improvements
- Managing program operations, documentation, reporting, and workflows
- Maintaining community systems, tools, dashboards, and processes
- Supporting program launches, communications, and cross-functional initiatives
- Identifying opportunities to automate manual work and improve operational efficiency
- Creating scalable frameworks that enable the Community team to grow without adding complexity
Skills
- 3–7+ years of experience in community management, customer programs, customer education, operations, or related fields
- Demonstrated experience building and scaling community programs, such as user groups, ambassador programs, advocacy initiatives, or community-led events
- An AI-native operator mindset and proven track record of using AI to plan, create, analyze, automate, and execute work. You should be able to articulate how AI has improved your productivity, quality, throughput, or business outcomes
- Strong program management and operational skills, including the ability to manage multiple initiatives simultaneously, build scalable processes, and drive projects from concept through execution
- Strong written communication and community engagement skills, with the ability to create experiences that foster participation, learning, and customer advocacy
- Comfortable working cross-functionally with Product, Marketing, Customer Success, Education, and other stakeholders
- Analytical and data-driven, with experience measuring program performance and using insights to guide decisions and investments
- Experience supporting Reddit communities, social engagement programs, or community growth initiatives on third-party platforms
- Familiarity with SaaS customer success, customer education, product adoption, or customer lifecycle programs
- Experience using Airtable; experience designing and building apps in Airtable is a strong plus
- Passion for AI, automation, and helping customers adopt new ways of working
- Comfortability with a flexible schedule (we have international events that will sometimes need support)
Benefits
- Duration: 12-month contract
- Work Schedule: 40 hr / week
- Location: Remote
- Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives.
- If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you.
- Compensation awarded to successful candidates will vary based on their work location, relevant skills and experience.
Company Overview
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