Note: The job is a remote job and is open to candidates in USA. Chime is a financial technology company dedicated to helping individuals achieve financial progress. The Program Manager will work within the Voice of the Member team to analyze member experiences and provide actionable insights to improve decision-making across the organization.
Responsibilities
- Investigate the biggest sources of member frustration and delight across Chime, combining signals from feedback, support conversations, social channels, app reviews, and operational data to understand what's happening and why
- Build and evolve tools, automations, and AI-enabled workflows that help teams across Chime access, understand, and act on member insights more effectively
- Identify opportunities where manual analysis, reporting, or decision-making can be improved through automation, experimentation, and new approaches to surfacing member sentiment at scale
- Turn complex findings into clear, compelling narratives that help product teams, business leaders, and executives make better decisions on behalf of our members
- Lead deep-dive analyses on important member experience topics, identifying root causes, quantifying impact, and uncovering opportunities to improve the member experience
- Shape and deliver company-wide sentiment readouts that help Chime stay connected to what members are experiencing and where we should focus our attention
- Ask questions others aren't asking, proactively investigate emerging issues, and surface insights that help Chime better understand and serve its members
Skills
- 4+ years of experience in consulting, product management, product operations, strategy & operations, user research, customer insights, analytics, or similar roles that required structured problem solving and cross-functional influence
- A track record of turning complex information into clear, compelling narratives that help others understand what matters and what to do next
- Strong analytical instincts and comfort working with both quantitative and qualitative data. You know how to ask thoughtful questions, separate signal from noise, and build confidence in your conclusions
- A high degree of curiosity, ownership, and self-motivation. You're energized by ambiguous problems, proactively explore new ideas, and don't wait for someone else to tell you what to investigate next
- Experience using AI tools to learn quickly, investigate problems, automate workflows, or improve how work gets done. You don't need to be an engineer, but you're excited to experiment and continuously expand your toolkit
- Excellent written and verbal communication skills, with the ability to tailor your message for audiences ranging from individual contributors to senior leaders and executives
- A genuine curiosity about what drives member experiences, paired with a desire to influence decisions that create meaningful impact at scale
Benefits
- Full-time employees are also eligible for a bonus, competitive equity package, and benefits.
- Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location.
- Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
- In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
- 401k match plus great medical, dental, vision, life, and disability benefits
- Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
- 1% of your time off to support local community organizations of your choice
- Annual wellness stipend to use towards eligible wellness related expenses
- Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
- Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
- In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
Company Overview
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