Note: The job is a remote job and is open to candidates in USA. Nexcess provides specialty cloud solutions for organizations where performance and compliance have to coexist. They are seeking a Program Manager to own end-to-end delivery of assigned programs and projects across the Nexcess Platform Roadmap, collaborating with various teams to ensure successful project execution.
Responsibilities
- Own end-to-end delivery of assigned programs and projects from initiation through close
- Build and maintain program plans, schedules, RAID logs, and dependency maps across all active workstreams
- Drive progress against milestones and hold cross-functional teams accountable to delivery commitments
- Identify risks and blockers early, escalate with context, and help resolve them
- Support quarterly roadmap intake and planning cycles in collaboration with the Director of Program Management
- Build and maintain SLT-level status reporting for all assigned programs and projects
- Facilitate regular stakeholder meetings, publish decisions and action items, and maintain momentum between sessions
- Manage communication across Engineering, Product, and GTM partners throughout the program lifecycle
- Support executive-level reporting for the Director and Product VP
- Bring clear, confident communication to ambiguous or high-pressure delivery situations
- Coordinate GTM readiness across Sales, Marketing, Client Success, and Training for assigned programs and projects
- Ensure all GTM dependencies are identified, tracked, and resolved ahead of launch
- Lead and facilitate internal enablement sessions for assigned programs
- Manage launch checklists and go-live coordination
- Own comprehensive UAT planning, execution, triage, and prioritization for assigned programs and projects
- Coordinate UAT participation across QA, Engineering, and Product teams
- Track defect resolution and acceptance sign-off through program readiness
- Ensure UAT outcomes are documented and communicated to all relevant stakeholders
- Collaborate with the Director on resource and capacity planning across quarters
- Serve as a tool administrator for assigned programs and projects in Linear and Asana
- Contribute to PMO process, template, and delivery framework improvements
- Participate in cross-org PM collaboration sessions and quarterly planning cycles
Skills
- 5 to 8 years of combined program and project management experience
- Demonstrated history managing complex, cross-functional programs and projects independently
- Experience delivering programs with SLT stakeholder accountability and executive-level reporting
- Ability to coordinate across Engineering, Product, and GTM teams simultaneously
- Strong written and verbal communication, especially in high-pressure or ambiguous delivery situations
- Background in managed hosting, cloud infrastructure, or B2B SaaS strongly preferred
- PMP certification preferred or actively in progress
- PMP certification (active)
- Experience coordinating GTM readiness across Sales, Marketing, and Client Success simultaneously
- Background running UAT end-to-end including triage, defect tracking, and sign-off
- Experience supporting quarterly roadmap intake and planning with a Product or Engineering leadership team
- Familiarity with compliance-adjacent delivery environments such as PCI, HIPAA, or SOC 2
- Exposure to eCommerce platform delivery, cloud infrastructure programs, or CDN services
Benefits
- Traditional and Roth 401k with company matching
- Remote-first team environment
- Consistent and set work hours
- High-ownership programs with real business impact and executive visibility
- A voice in how the PMO is built and how delivery is done
- Clear growth path into Senior Program Manager roles
- US-based team with regular offsites for planning, collaboration, and team building
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