Note: The job is a remote job and is open to candidates in USA. Cencora is an innovative company focused on creating healthier futures. They are seeking a Program Manager to oversee associates, manage projects related to healthcare and reimbursement programs, and ensure quality assurance in operations.
Responsibilities
- Oversees associates to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls
- Monitors the performance of staff members to assess training needs and requirements
- Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes
- Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes
- Project management including, but not limited, reimbursement programs, compliance and education based programs and clinical patient support programs
- Implement assigned call centre projects
- Design and development of new projects including development of protocols, resource allocation and database
- Ongoing evaluation of project strengths, weaknesses and potential areas for improvement
- Produce all project related reporting
- Participate in client meetings
- Daily and on-going client project communications
- Identify and implement staff recruiting strategies and participate in the hiring process
- Responsible to report all Adverse Events to the assigned units/departments
- The Program Manager will also be assigned other duties and tasks as required from time
Skills
- Minimum University Degree in Business Administration, Science or equivalent experience
- Minimum of 3 years' experience in the pharmaceutical/biotech or healthcare-related industries
- Minimum 2 years' experience in project or program management
- Minimum 2 years of People management experience
- Advanced knowledge of pharmaceutical distribution industry
- Working knowledge of automated warehouse operating system
- Strong business and financial acumen
- Strong analytical and mathematical skills
- Ability to communicate effectively both orally and in writing
- Effective interpersonal and leadership skills
- Effective organizational skills; attention to detail
- Ability to consistently meet deadlines
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently
- Excellent presentation skills
- Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
- Science / healthcare background an asset
- Strong client management experience an asset
- Experience in reimbursement considered an asset
- RN/RPN designation an asset and may be required by specific programs
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Opportunities to participate in mentorship programs
- Employee resource groups
- Volunteer activities
Company Overview
Cencora is a global healthcare company that advances the development and delivery of pharmaceuticals and healthcare products. It was founded in 1907, and is headquartered in Conshohocken, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is http://www.cencora.com.