Note: The job is a remote job and is open to candidates in USA. Petvisor is a company focused on connecting veterinary clinics, pet owners, and industry partners through their CarePath platform. The Program Adoption Manager will be responsible for guiding veterinary clinics through the implementation of CarePath, ensuring a smooth onboarding experience while collaborating with various internal teams to enhance the adoption process.
Responsibilities
- Serve as the primary point of contact for veterinary clinics throughout the CarePath implementation journey, guiding customers from kickoff through successful launch, adoption, and transition to Customer Success
- Configure CarePath environments, including tenant setup, user permissions, PIMS integrations, data validation, and workflow configuration, partnering with internal technical teams to troubleshoot and resolve issues as needed
- Manage implementation milestones, timelines, training sessions, launch readiness activities, and project risks to ensure successful customer outcomes
- Develop expertise in CarePath workflows, integrations, and data flows to translate technical requirements into simple, actionable guidance for clinic teams
- Conduct onboarding sessions and training for veterinary clinic staff while creating and maintaining documentation, training materials, and resources that support successful adoption
- Partner closely with Strategic Account Managers to support clinic-level onboarding, program opt-ins, and adoption activities for strategic accounts
- Coordinate implementation activities across multiple customer journeys and partner programs, ensuring clinics are onboarded using scalable, repeatable processes
- Collaborate with Product, Engineering, and project teams to manage shared data dependencies, align cross-functional workstreams, and prevent delivery blockers
- Help define, test, validate, and operationalize onboarding frameworks, communication rules, suppression logic, and data workflows that can be replicated across additional product and medication journeys as the business scales
- Gather customer feedback, identify recurring challenges and opportunities, and partner with Product and Engineering teams to continuously improve the product, implementation experience, and operational processes
Skills
- 3+ years of experience in customer onboarding, implementation, customer success, technical support, or a similar customer-facing role
- Veterinary, animal health, or pharma industry experience
- Familiarity with PIMS systems (Cornerstone, Avimark, ezyVet) and the data challenges they present
- Experience with SaaS implementations, tenant configuration, user management, or software administration
- Experience working with SaaS products, software platforms, or technology-enabled workflows
- Strong customer communication skills with the ability to build trust and confidence with users
- Comfortable learning and working with technical systems, configurations, and software workflows
- Ability to troubleshoot issues, identify root causes, and coordinate solutions
- Strong attention to detail and ability to manage multiple customer implementations simultaneously
- A customer-first mindset with a passion for helping users successfully adopt new technology
Benefits
- Medical coverage for employees and dependents (80-90% covered by employer)
- Employer HSA contribution with HDHP
- 401(k) match up to 3.5%
- Dependent Care Flexible Spending Account (FSA)
- Dental & Vision coverage available
- Basic Life and AD&D Insurance
- Short and Long Term Disability
- Flexible Time Off & 12 Paid Annual Holidays
- Paid Parental Leave
- Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
- $250 Annual Stipend for Learning and Development
Company Overview