Note: The job is a remote job and is open to candidates in USA. BDR Solutions, LLC supports the U.S. Federal Government in achieving its mission and goals. They are seeking Production O&M Engineers to maintain 24x7 production operations for Common Integration Services and ensure production stability while modernization efforts proceed.
Responsibilities
- Provide 24x7 on-call production O&M for CIS IBM webMethods ESB/BRE/BRMG; respond to P1 incidents within 30 minutes, restore within 4 hours; P2: assign within 1 hour, restore within 8 hours
- Monitor CIS production via AppDynamics and ELK/ELARS dashboards; generate ServiceNow tickets; coordinate with IRS cybersecurity and infrastructure teams as needed
- Execute CIS legislative and regulatory release packages within IRS-approved change windows; provide release evidence and post-deployment validation
- Execute CIS infrastructure currency change packages: runtime upgrades, certificate updates, SSO changes, dependency remediation within Government-approved windows
- Maintain backup/restore procedures; conduct quarterly backup restoration testing; support IRS DR exercises
- Produce monthly CIS O&M Performance Reports and quarterly trend analysis reports
- Cross-train with CBS O&M team for shared on-call coverage
Skills
- 4+ years in 24x7 enterprise production support for middleware or enterprise API/integration platforms
- IBM webMethods or comparable ESB/integration platform in a production support context
- AppDynamics, ELK/ELARS, and ServiceNow proficiency: incident management, root cause analysis, structured escalation
- Federal IT change management and FISMA security compliance in a production support context
- Active IRS Minimum Background Investigation (MBI) required
- U.S Citizenship is required
- Direct IRS D&PE CIS, TCS, or PBBA production operations experience
- Active MBI from IRS D&PE program
- ITIL Foundation or equivalent service management certification
- IBM webMethods administration or monitoring certification
Company Overview