Note: The job is a remote job and is open to candidates in USA. Vetcove is modernizing the future of veterinary software and the pet parent healthcare experience. As a Product Operations Associate, you'll support product teams by coordinating launches, synthesizing user feedback, and maintaining product documentation.
Responsibilities
- Support Product Launches: Partner with product managers, onboarding, and support teams to coordinate go-to-market activities, create training materials, and track feature adoption post-launch
- Work with Integration Partners: Coordinate and lead discussions between integration partners and engineering teams and overseeing new integrations
- Synthesize User Feedback: Collect and organize qualitative feedback from clinics, pet parents, and internal stakeholders, and surface patterns and themes to inform product decisions
- Maintain Product Documentation: Draft and maintain product requirement documents, user stories, release notes, and internal process guides to ensure clarity across teams
- Track & Report on KPIs: Monitor product performance dashboards, flag anomalies, and compile regular reports to help product managers stay on top of key metrics
- Coordinate Cross-Functional Workflows: Help manage sprint planning logistics, backlog grooming, and cross-team communication to keep initiatives on track
- Support QA Processes: Assist with quality assurance testing, document bugs and edge cases, and help define acceptance criteria alongside product and engineering teams
Skills
- Bachelors Degree
- 3+ years of experience in product operations, business operations, project coordination, or a related role
- Strong written and verbal communication skills with exceptional attention to detail
- Comfort working with data, including experience with spreadsheets, dashboards, or basic analytics tools
- Highly organized with the ability to juggle multiple workstreams and deadlines in a fast-paced environment
- Curiosity about technology and a desire to understand how software products are built and used
- Exposure to SaaS products
- Healthcare or veterinary tech
- Customer-facing roles
Benefits
- Bonus
- Equity
- Benefits
- Comprehensive benefits package
Company Overview