Note: The job is a remote job and is open to candidates in USA. Symmetrio is a rapidly growing healthcare technology organization focused on advanced healthcare technology solutions, and they are seeking a Principal Site Reliability Engineer (SRE). This role is critical for ensuring the reliability, scalability, security, and performance of a mission-critical SaaS platform that supports healthcare providers across the United States.
Responsibilities
- Serve as the primary technical owner for production reliability across U.S. customer environments
- Investigate and resolve complex issues spanning web applications, APIs, backend services, data pipelines, cloud infrastructure, and customer integrations
- Lead production incident response efforts, coordinating cross-functional teams to restore service and minimize customer impact
- Perform root cause analysis and drive corrective actions that improve long-term system stability and resilience
- Partner with software engineering and platform teams to identify recurring reliability risks and implement sustainable solutions
- Design, configure, and validate secure customer connectivity solutions including Site-to-Site VPNs, Transit Gateway integrations, routing configurations, and secure network paths
- Support customer onboarding initiatives by troubleshooting connectivity challenges and ensuring consistent implementation processes
- Enhance platform observability through improvements in monitoring, logging, alerting, tracing, and operational dashboards
- Contribute to CI/CD, infrastructure automation, and deployment processes that improve release safety and operational consistency
- Develop operational tooling that supports incident response, troubleshooting, onboarding, and system monitoring activities
- Collaborate with engineering leadership to improve cloud architecture, scalability, security, and operational readiness
- Partner with customer-facing teams to communicate technical issues, remediation plans, and reliability improvements in a clear and effective manner
- Support compliance, security, and risk management initiatives within highly regulated healthcare environments
Skills
- 6+ years of hands-on experience supporting and managing AWS-based production environments
- 4+ years of experience supporting web applications and backend services (Python/Django experience strongly preferred)
- Experience with AWS networking technologies including VPCs, Site-to-Site VPNs, Transit Gateways, routing, NAT gateways, and security groups
- Strong experience with Terraform and infrastructure-as-code deployment practices
- Experience with containerized environments including ECS, Fargate, Kubernetes, or similar technologies
- Experience building and supporting CI/CD pipelines and release automation processes
- Familiarity with monitoring and observability platforms such as Datadog, CloudWatch, Sentry, Grafana, or similar tools
- Experience leading production incidents, outage management, and root cause analysis initiatives
- Exposure to Windows Server environments, Active Directory, Kerberos, and enterprise infrastructure concepts
- Healthcare technology, healthcare SaaS, clinical software, or other regulated industry experience
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical field
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
Company Overview
Symmetrio prides itself on our unwavering dedication to understanding clients’ unique needs, organizational design, culture, and operational challenges. It was founded in 2012, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.solustaff.com.Company H1B Sponsorship
Symmetrio has a track record of offering H1B sponsorships, with 1 in 2024. Please note that this does not guarantee sponsorship for this specific role.