Note: The job is a remote job and is open to candidates in USA. ezCater is the #1 food tech platform for workplaces in the US, providing solutions for managing food needs. They are seeking a Principal Product Designer to lead the design strategy for the Supply ecosystem, collaborating with cross-functional teams to enhance the Restaurant Partner Experience and drive design initiatives with significant company impact.
Responsibilities
- Define and drive the design strategy for the Supply ecosystem: setting a coherent, user-centered vision that spans multiple product areas and connects to ezCater's broader product and business goals
- Co-create roadmaps with Product, Engineering, and Data leadership, grounding priorities in a deep understanding of catering partner needs, operational realities, and business health metrics
- Lead cross-domain design initiatives with company-level impact, bringing clarity to ambiguous, multi-team efforts and earning alignment from senior stakeholders
- Set the quality bar across UX, visual design, content, and interaction by establishing direction for other designers and advocating for the evolution of our design principles and systems as the Supply space grows
- Set design direction for your cross-functional team, running critiques and design reviews, making a clear and defensible case for decisions, and creating clarity in ambiguous situations
- Identify and frame high-leverage problem spaces before they're on the roadmap, shaping what teams work on, not just how it looks
- Build a culture of data-informed design decisions: track record of using qualitative and quantitative data to drive impact, and holding the work accountable to measurable outcomes
- Mentor and coach designers across the Supply org, elevating craft and strategic thinking across the team
- Raise the bar for how design is communicated and documented: crafting narratives that land with senior leadership and setting the standard for how the team presents its work
- Champion the responsible and high-quality use of AI in design workflows and helping shape how the Supply design team adopts AI capabilities
Skills
- 8+ years of experience as a product designer, UX designer, or similar role, with a strong visual and interaction design foundation
- A track record of operating at a strategic level: co-defining product direction with PM/Eng/Data partners, shaping roadmaps, and influencing senior stakeholders
- Experience leading design across multiple product areas simultaneously, with accountability for quality and coherence across a complex ecosystem
- Demonstrated ability to frame high-leverage problems, not just solve them and shifting teams from shipping tickets to solving clearly defined, outcome-driven challenges
- A strong command of the full design process, with the flexibility to move across levels of fidelity and abstraction as the work requires
- Exceptional communication and storytelling skills: able to craft a compelling narrative for both senior leaders and day-to-day cross-functional partners
- Experience mentoring senior and staff-level ICs and elevating the craft of those around you
- Proficiency in Figma and prototyping tools including AI-first tools. Experience designing with and contributing to robust design systems
- A detailed portfolio that showcases strategic impact, cross-functional leadership, measurable outcomes, and a high bar for craft
- A sharp mind, a soft heart, and a large funny bone
- Familiarity with service design, systems thinking, or other frameworks for navigating large, interconnected problem spaces
- Experience in the restaurant, catering, delivery, or gig economy space
- A track record of driving design-led culture initiatives and shaping how a design org works: rituals, standards, and ways of working
Benefits
- Market competitive salary
- Stock options that you’ll help make worth a lot
- 12 paid holidays
- Flexible PTO
- 401K with ezCater match
- Health/dental/FSA
- Long-term disability insurance
- Mental health and family planning resources
- Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office
- A tremendous amount of responsibility and autonomy
- Wicked awesome co-workers
- Employee meal program (and many more goodies) when you’re in our office
Company Overview
EzCater is an online catering marketplace that allows individuals to order food from local caterers. It was founded in 2007, and is headquartered in Boston, Massachusetts, USA, with a workforce of 501-1000 employees. Its website is http://www.ezcater.com.