Join Our Team of Compassionate Healthcare Professionals
We're seeking a dedicated and empathetic Pharmacy Technician to join our virtual Clinical Call Center team, providing exceptional support to patients managing various disease states. As a Clinical Customer Care Specialist, you'll play a vital role in improving patient adherence and health outcomes, making a meaningful difference in the lives of our patients.
Key Responsibilities:
- Conduct outbound calls to patients, providing one-on-one therapy support and addressing concerns to ensure timely and consistent communication
- Utilize software applications to engage with patients, identify clinical support needs, and escalate calls to Pharmacists as necessary
- Maintain confidentiality and adhere to patient privacy regulations, handling patient data with care and accuracy
- Collaborate with cross-functional teams to identify areas for program improvement and propose innovative ideas
- Communicate effectively with team leads, supervisors, and patients, ensuring seamless interactions and resolutions
Requirements:
- Active Pharmacy Technician license in state of residence (or ability to obtain Rhode Island Pharmacy Technician license)
- 1+ year of experience in retail healthcare, preferably in a high-volume call center
- Minimum of one consecutive year of customer service experience
- Reliable internet connection and ability to work from home
- Resident of Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Ohio, Rhode Island, Tennessee, Texas, or Vermont
Preferred Qualifications:
- Prior Call Center experience
- Previous experience working from home
- Microsoft Office proficiency (Word, Excel, Access, PowerPoint)
- Bilingual in Spanish
- Flexibility in work schedule
What We Offer:
- Competitive salary ($17.00 - $31.30 per hour)
- Comprehensive benefits package, including medical, dental, and vision coverage
- 401(k) retirement savings plan and Employee Stock Purchase Plan
- Paid Time Off (PTO) and paid holidays
- Opportunities for professional growth and development
Join Our Team:
If you're passionate about delivering exceptional patient care and making a difference in the lives of others, we encourage you to apply. Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a rewarding career with our team!
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