Note: The job is a remote job and is open to candidates in USA. Dental Care Alliance is seeking a Patient Service Representative to join the clinical team at Main Street Orthodontics of Kendall in Miami, FL. The role focuses on providing high levels of patient care and satisfaction, handling patient inquiries, scheduling appointments, and assisting with treatment plans in a team-oriented environment.
Responsibilities
• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
• Respond to patient questions and or concerns according to DCA Policies
• Answering Telephones
• Scheduling Appointments
• Maintaining Appointment Book
• Confirming Appointments
• Follow up on no shows/cancellation of Appointments
• Register Patients on sign in sheet
• Post charges and payments to patient accounts
• Checking voicemail on a daily basis
• Maintain a clean and friendly waiting area for patients
Skills
• Must have exceptional customer service skills
• Experience working in a dental, medical, or other health-care office, preferred
• Knowledge of insurance plans (HMO/PPO), is a plus
• Experience answering telephone
Benefits
• Flexible scheduling options
• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology
Company Overview
• Management and licensing services to dental practices in Florida. It was founded in 1991, and is headquartered in Sarasota, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://www.dentalcarealliance.net/.
Company H1B Sponsorship
• Dental Care Alliance has a track record of offering H1B sponsorships, with 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.
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