Note: The job is a remote job and is open to candidates in USA. M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare and life sciences. They are seeking a Part-Time Account Manager to support the launch and scaling of Messly in the US, focusing on client onboarding, success, and sales support.
Responsibilities
- Lead onboarding of new clients onto the Messly platform
- Deliver training sessions to recruiters, managers and leadership teams
- Develop onboarding materials, playbooks and training collateral
- Ensure new clients reach 'time-to-value' quickly and adopt Messly best practices
- Act as the primary day-to-day contact for US clients
- Run monthly and quarterly business reviews with client teams
- Review client data and platform usage to identify trends and improvement opportunities, and provide structured feedback to product and leadership teams
- Coach clients on how to increase ROI from Messly
- Help prioritize product improvements based on US client needs
- Remove or manage underperforming users from the platform where appropriate
- Maintain strong long-term relationships with key stakeholders
- Support the sales process by creating proposals and client-specific collateral, and supporting product demos where required
- Identify upsell and expansion opportunities within existing accounts
- Collaborate closely with the Messly leadership team on US go-to-market execution
- Provide support to doctors using the platform where needed
- Help ensure a smooth two-sided marketplace experience
- Work closely with Messly operations and customer support
Skills
- 5+ years' experience in recruitment or healthcare staffing
- Experience managing client relationships and driving customer success outcomes
- Strong presentation and training skills
- Experience analysing data and translating insights into client recommendations
- Experience supporting commercial or sales processes
- Strong communication and stakeholder management skills
- Highly organised and self-directed
- Comfortable working remotely in a fast-moving environment
- Commercially minded and proactive
- Strong problem-solving and analytical skills
- Willingness to travel when required
Company Overview